Operations Leader

1-800-GOT-JUNK? in Little Rock is growing and looking for an experienced, high-performance General Manager to lead their franchise. We’re part of the World’s Largest Junk Removal Service, with 175 independent and locally owned

locations across the US, Canada, and Australia, and we’re known for revolutionizing the industry through the consistent delivery of our world-class customer experience.

OPERATION MANAGER

Location: Little Rock

Compensation:

The General Manager at a 1-800-GOT-JUNK? franchise is the single point of accountability for the business including sales growth, hitting KPIs, training and development, and maintaining a smooth operation. This position requires a leader who has the ability to manage multiple priorities and tasks and has proven strong organizational and people skills in a high-growth, fast-paced environment. We are looking for a person who responds positively to challenges and has experience working with competing priorities.

Key responsibilities of this position will include (but not be limited to):

• Supervising a team of 5+ Truck Team Members and motivating them to achieve their goals with the assistance of the Director of Operations and Local Business Owner.
• Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
• Maintaining all information related to sales, estimates, job/truck, and other operational details are entered in supporting information systems, ensuring all details are accurate and up-to-date
• Performing office responsibilities and administrative tasks.
• Completion of staffing tasks including recruiting, hiring, and training.
• You will be involved with the development, onboarding, training, and career growth programs for new and existing employees.
• Achievement of all operational related goals and KPIs
• Days will start at 7 am. This position may be required to work some Saturdays and/or evenings as well as be accessible by phone after hours and on weekends.
• This position will average 40+ hours per week and offers compensation to match the demands of this position.
• Dispatch/Operations: You will run the routes for the franchise’s Truck Team Members to ensure on time service is provided to all our customers
• Customer Service: Most days, you will be on the trucks alongside our Truck Team Members servicing our customers & increasing your sales skills
• Sales: You will be the sales leader helping our truck team members sell our services to customers throughout the area.
• Sales Meetings: Prior to our truck team members hitting the road in the morning, we hold a quick, interactive sales meeting that includes reviewing sales numbers as well as coaching & role plays.

Required Skills:

• Leadership Skills – has the confidence and ability to set goals, motivate and lead people
• Decision Maker - Strong decision-making capabilities. Can collaborate and delegate
• Communication Skills - Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
• High Performer - Doing what it takes to get the job done
• Accountable and Dependable - Follow-through on commitments, team-first attitude, do the right thing
• Energetic and Positive - Uplift others, winning attitude, and drive to get each and every job done
• Careful and Quality Oriented - Safety first, protect our teammates and the company, get the details right
• Problem Solver - Effective conflict resolution and problem-solving skills
• Good organization, time management & technology proficiency - efficient and proficient office skills

Preferred Qualifications:

• College degree BBA
• 3+ years of General Management or Operations Management / Team Leadership experience
• The ultimate drive to work in and contribute to a fast-paced company committed to the growth and development of its people
• Ability to attract and retain great people, drive positive results, and achieve goals
• Excellent verbal & written communication skills
• Driver’s license and clean driving record
• Bilingual

1-800-GOT-JUNK? business owners are dedicated to helping their employees realize and fulfill their potential at work and in life. This opportunity offers a highly competitive base salary (commensurate with your relevant skills & experience) bonus potential & other incentives. Qualified individuals are invited to apply today.