Operations & Logistics Manager

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

Role Overview

The Operations & Logistics Manager for Dunhill is a pivotal, multi-faceted role responsible for driving operational excellence, financial reporting, and process optimization across both retail and wholesale channels, with a primary focus on retail operations. This position serves as a critical link between local teams, wholesale partners, and global HQ. Combining hands-on operational execution with strategic analytical insight and project leadership, the Manager will enhance performance, strengthen controls, and support key strategic decision-making for the US business.

Key Responsibilities:

Financial Reporting & Analysis

• Lead month-end and year-end closing activities in coordination with shared service teams, including accruals, reclasses, and inventory provisions.
• Prepare and deliver monthly financial packages, highlighting sales, gross margin, and expense variances versus budget and latest estimates.
• Identify financial risks and opportunities, providing actionable insights to leadership.
• Support budgeting, forecasting, and ongoing performance tracking.

• Oversee end-to-end wholesale order management, from order creation and allocation through to delivery and invoicing.
• Manage and optimize key wholesale platforms including EDI, Drop Ship, GXS, DSCO, and SPS Commerce, ensuring data accuracy and operational efficiency.
• Maintain customer master data and account setups in SAP (Launchpad, NDG tools).
• Manage White Spot business operations across North America, from order creation to delivery.

• Generate and deliver regular operational and financial reports, providing actionable insights to HQ and wholesale partners.
• Provide comprehensive data and operational insights to support partner meetings and visits effectively.

• Serve as a primary point of contact for wholesale partners, offering expert product knowledge and proactively resolving order-related inquiries throughout the sales cycle (before, during, and after sale).

• Serve as the primary operational liaison between retail boutiques and head office functions (e.g., stock, systems, finance, policies).
• Provide expert SAP and POS support, including user training and first-line troubleshooting.
• Manage and control all stock movements between boutiques and distribution centers, ensuring accuracy and efficiency.
• Coordinate and support boutique audits, loss prevention initiatives, and ensure operational compliance.
• Oversee Made-to-Measure (MTM) and special customer orders, collaborating closely with production teams.
• Raise and manage purchase orders for retail and licensed product categories.
• Ensure accurate and timely invoice processing in line with finance procedures.

• Oversee and coordinate all inbound and outbound logistics for Dunhill in the US, ensuring timely and efficient delivery of products from the CDC in France (and direct from suppliers in Italy & the UK) to boutiques and wholesale clients.

• Act as the primary liaison with the global HQ Operations & Logistics team and the RNA Logistics teams in the US to optimize supply chain processes and resolve delivery challenges.

• With the support of RNA Log. & PTC, develop and build upon relationships with region-side freight forwarders and customs brokers, ensuring compliance with import/export regulations and efficient customs clearance.

• Coordinate stock movements, including swaps, reorders, and returns (RTVs), and monitor distribution center flows (ODNs/IDNs) to maintain optimal inventory levels and operational continuity.

• Review and optimize operational and financial processes, with a focus on inventory management and wholesale purchasing.
• Drive automation and efficiency improvements across reporting and systems.
• Lead and support cross-functional projects, including, SAP enhancements, POS updates, pricing changes, compliance initiatives).
• Act as a key user for SAP projects, including testing and regional implementation.

• Partner with Commercial, Merchandising, Finance, IT, HR, and Marketing teams to support the achievement of business objectives.
• Proactively provide operational feedback and insights to drive continuous performance improvement.
• Develop, implement, and maintain policies and procedures aligned with company standards.
• Support retail teams with vendor management, after-sales service, training, and store operations.

• Bachelor's degree or equivalent work experience.
• 4-7+ years of experience in retail and/or wholesale operations, preferably within luxury or premium environments.
• Strong experience working with US major wholesale partners and proficiency with platforms such as EDI, SPS Commerce, DSCO, GXS, Drop Ship, and JOOR.
• Proven experience in multi-site retail operations and stock management.
• Demonstrated ability to lead projects and improve processes across functions and regions.

• Advanced proficiency in SAP and Microsoft Excel.
• Strong understanding and practical experience with wholesale systems and digital platforms prevalent among US major retailers/wholesalers.
• High level of data analysis and reporting capability.

• Highly commercial and analytical mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Meticulous attention to detail and accuracy.
• Exceptional communication and interpersonal skills, capable of influencing at all levels
• Proactive, solution-oriented approach with the ability to constructively challenge and drive change.
• Strong leadership and stakeholder management capabilities.