Job DescriptionAt Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!Location: Chattanooga, TNShift/Schedule: Monday - Friday 7am - 4:00pm. After 4-5 weeks will go to a mid-shift schedule, 10am - 7:30pmSalary: Paid WeeklyEducation: Bachelor's Degree RequiredThe Operations Management Trainee (OMT) is an 18 month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics.This position will give you a chance to utilize your problem solving abilities to help make good business decisions for the company.With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.BenefitsComprehensive training and the ability to continue your professional developmentRegional and local Ryder resources to help guide and supportThe stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.12 weeks of paid maternity leave.Additional day of Paid Time Off (PTO) for Military Veterans.Essential FunctionsResponsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.Coordinate with the rental department to ensure maximum utilization without compromising lease customers.Partner with Sales staff on customer calls for new business and increased customer satisfaction.Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.Additional ResponsibilitiesRelocation within the business unit at the conclusion of the training program is required.Performs other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practices, Required.Strong verbal and written communication skills, Required.Instills commitment to organizational goals, Required.Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.Flexibility to operate and self-driven to excel in a fast-paced environment, Required.Strong mechanical skills, Required.Effective interpersonal skills, Excellent influencing skills, Required.Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Required.Ability to work independently and as a member of a team, Required.QualificationsBachelor's Degree, Required.1 year or more in customer service with issues resolution experience, Preferred.Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.Basic understanding of Business Finance, controls and metrics Beginner, Required.Compensation InformationPay Type: SalariedMinimum Pay Range: $55,000Maximum Pay Range: $55,000Job CategoryOperations and SupportEqual Opportunity StatementRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.#J-18808-Ljbffr