Operations Management Trainee

Job Title Operations Management TraineeLocation HSR Layout BangaloreType Internship Full-time Management TraineeDuration 3-4 monthsStipend 15000PMWork Mode On-siteShift Willingness to work in a 247 environment including weekendsnight shifts with appropriate breaks About TalviewTalview is redefining how organizations conduct interviews and assessments with its GenAI-powered technology. Leveraging cutting-edge facial and voice recognition tools we offer secure seamless and efficient solutions for remote hiring and exam proctoring. With over 10 million assessments conducted across 120 countries and trusted by over 220000 experts Talview is the worlds 1 rated proctoring software provider. About the InternshipWe are seeking proactive and motivated Management Trainees to join our Proctoring Operations Team. This internship provides a unique opportunity to gain hands-on experience in managing operations ensuring high-quality customer service supporting daily team activities and understanding the intricacies of a global tech-enabled proctoring platform.As an Operations Management Trainee youll shadow team leaders help support key workflows and gain exposure to team management service metrics and process improvement in a real-world business environment. Key ResponsibilitiesTeam Support & CoordinationAssist Team Leads in overseeing proctoring operations for multiple customersHelp with shift planning task delegation and real-time team coordinationSupport day-to-day monitoring of proctor activities and performanceCustomer SupportAssist in tracking and resolving escalations in collaboration with the Engineering and Product teamsLearn how to monitor key customer service metrics like CSAT and response timeHelp identify root causes of issues and suggest improvementsOperational ManagementHelp maintain and update operational checklists and internal toolsParticipate in SOP creation and documentation for internal and external useStay up to date with product features and platform enhancementsTraining & DevelopmentSupport in organizing training sessions and workshops for new proctorsHelp document performance feedback and training progressLearn basics of team performance management and coaching principlesReporting & AnalysisAssist in compiling team performance data and daily reportsAnalyze trends in support metrics and operational dataContribute to weekly or monthly stakeholder reports Who Can ApplyFinal-year students or recent graduates in Business Engineering Analytics or related fieldsBasic to intermediate Excel skills training will be providedInterest in data analysis reporting and operational processesStrong attention to detail and eagerness to learnGood communication skills - verbal and writtenAbility to work in a collaborative fast-paced environmentWillingness to work in rotational shifts including nightsweekends if needed Selection ProcessStep 1 Online assessment Excel skills attention to detail reporting aptitudeStep 2 Interview with the Operations Team for shortlisted candidates Why Join TalviewAt Talview you will work in a dynamic supportive environment that values curiosity ownership and innovation. As a Management Trainee youllLearn from seasoned professionalsWork on real-time operational projectsGain hands-on experience with tools and metrics used in global operationsReceive feedback and guidance to accelerate your learningBe part of a company making a global impact in the HR Tech spaceJob Title Operations Management TraineeLocation HSR Layout BangaloreType Internship Full-time Management TraineeDuration 3-4 monthsStipend 15000PMWork Mode On-siteShift Willingness to work in a 247 environment including weekendsnight shifts with appropriate breaks About TalviewTalview is redefining how organizations conduct interviews and assessments with its GenAI-powered technology. Leveraging cutting-edge facial and voice recognition tools we offer secure seamless and efficient solutions for remote hiring and exam proctoring. With over 10 million assessments conducted across 120 countries and trusted by over 220000 experts Talview is the worlds 1 rated proctoring software provider. About the InternshipWe are seeking proactive and motivated Management Trainees to join our Proctoring Operations Team. This internship provides a unique opportunity to gain hands-on experience in managing operations ensuring high-quality customer service supporting daily team activities and understanding the intricacies of a global tech-enabled proctoring platform.As an Operations Management Trainee youll shadow team leaders help support key workflows and gain exposure to team management service metrics and process improvement in a real-world business environment. Key ResponsibilitiesTeam Support & CoordinationAssist Team Leads in overseeing proctoring operations for multiple customersHelp with shift planning task delegation and real-time team coordinationSupport day-to-day monitoring of proctor activities and performanceCustomer SupportAssist in tracking and resolving escalations in collaboration with the Engineering and Product teamsLearn how to monitor key customer service metrics like CSAT and response timeHelp identify root causes of issues and suggest improvementsOperational ManagementHelp maintain and update operational checklists and internal toolsParticipate in SOP creation and documentation for internal and external useStay up to date with product features and platform enhancementsTraining & DevelopmentSupport in organizing training sessions and workshops for new proctorsHelp document performance feedback and training progressLearn basics of team performance management and coaching principlesReporting & AnalysisAssist in compiling team performance data and daily reportsAnalyze trends in support metrics and operational dataContribute to weekly or monthly stakeholder reports Who Can ApplyFinal-year students or recent graduates in Business Engineering Analytics or related fieldsBasic to intermediate Excel skills training will be providedInterest in data analysis reporting and operational processesStrong attention to detail and eagerness to learnGood communication skills - verbal and writtenAbility to work in a collaborative fast-paced environmentWillingness to work in rotational shifts including nightsweekends if needed Selection ProcessStep 1 Online assessment Excel skills attention to detail reporting aptitudeStep 2 Interview with the Operations Team for shortlisted candidates Why Join TalviewAt Talview you will work in a dynamic supportive environment that values curiosity ownership and innovation. As a Management Trainee youllLearn from seasoned professionalsWork on real-time operational projectsGain hands-on experience with tools and metrics used in global operationsReceive feedback and guidance to accelerate your learningBe part of a company making a global impact in the HR Tech spaceJob Title Operations Management TraineeLocation HSR Layout BangaloreType Internship Full-time Management TraineeDuration 3-4 monthsStipend 15000PMWork Mode On-siteShift Willingness to work in a 247 environment including weekendsnight shifts with appropriate breaks About TalviewTalview is redefining how organizations conduct interviews and assessments with its GenAI-powered technology. Leveraging cutting-edge facial and voice recognition tools we offer secure seamless and efficient solutions for remote hiring and exam proctoring. With over 10 million assessments conducted across 120 countries and trusted by over 220000 experts Talview is the worlds 1 rated proctoring software provider. About the InternshipWe are seeking proactive and motivated Management Trainees to join our Proctoring Operations Team. This internship provides a unique opportunity to gain hands-on experience in managing operations ensuring high-quality customer service supporting daily team activities and understanding the intricacies of a global tech-enabled proctoring platform.As an Operations Management Trainee youll shadow team leaders help support key workflows and gain exposure to team management service metrics and process improvement in a real-world business environment. Key ResponsibilitiesTeam Support & CoordinationAssist Team Leads in overseeing proctoring operations for multiple customersHelp with shift planning task delegation and real-time team coordinationSupport day-to-day monitoring of proctor activities and performanceCustomer SupportAssist in tracking and resolving escalations in collaboration with the Engineering and Product teamsLearn how to monitor key customer service metrics like CSAT and response timeHelp identify root causes of issues and suggest improvementsOperational ManagementHelp maintain and update operational checklists and internal toolsParticipate in SOP creation and documentation for internal and external useStay up to date with product features and platform enhancementsTraining & DevelopmentSupport in organizing training sessions and workshops for new proctorsHelp document performance feedback and training progressLearn basics of team performance management and coaching principlesReporting & AnalysisAssist in compiling team performance data and daily reportsAnalyze trends in support metrics and operational dataContribute to weekly or monthly stakeholder reports Who Can ApplyFinal-year students or recent graduates in Business Engineering Analytics or related fieldsBasic to intermediate Excel skills training will be providedInterest in data analysis reporting and operational processesStrong attention to detail and eagerness to learnGood communication skills - verbal and writtenAbility to work in a collaborative fast-paced environmentWillingness to work in rotational shifts including nightsweekends if needed Selection ProcessStep 1 Online assessment Excel skills attention to detail reporting aptitudeStep 2 Interview with the Operations Team for shortlisted candidates Why Join TalviewAt Talview you will work in a dynamic supportive environment that values curiosity ownership and innovation. As a Management Trainee youllLearn from seasoned professionalsWork on real-time operational projectsGain hands-on experience with tools and metrics used in global operationsReceive feedback and guidance to accelerate your learningBe part of a company making a global impact in the HR Tech space