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Operations Manager 3 (eCommerce Fulfillment Specialist)

Intelliswift Software Inc

Englewood Cliffs, NJ

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JOB DETAILS
SALARY
SKILLS
Business Operations, Capacity Management, Cross-Functional, Customer Experience, Customer/Client Research, Data Analysis, Forecasting, Logistics, Operations, Operations Management, Order Management, Performance Metrics, Process Improvement, Product Development, Product Support, Risk Management, Six Sigma Certification, Supply Chain, Tableau, Technical Support, Time Management, eCommerce
LOCATION
Englewood Cliffs, NJ
POSTED
30+ days ago
Pay rate range - $40/hr. to $43/hr.
Schedule: 5 days fully onsite (5 days in office 9am to 6pm)

Top skills: Operations Management, Order Management, Forecasting

-Order management
-Data analysis
-Excel and Alteryx proficient

KEY RESPONSIBILITES/REQUIREMENTS:

Roles & Responsibilities
• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Client.com orders.
• Analyze order data across Client and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications:
• Bachelor's degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred

 

About the Company

I

Intelliswift Software Inc

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