OPERATIONS MANAGER A - SES - 76004831 1

Requisition No: 877915

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS MANAGER A - SES - 76004831 1

Pay Plan: SES

Position Number: 76004831

Salary: $50,000.04 Annually

Posting Closing Date: 06/23/2026

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DIVISION OF MOTORIST SERVICES

BUREAU OF MOTORIST COMPLIANCE

MOTORCYCLE EDUCATION

• Selected Exempt Service (SES) Opportunity*
• Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Kathy Daws, (850) 617-2490

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If youre seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

As an Operations Manager - A, you will be the program coordinator for the Motorcycle Education Section and Third-Party Testing (TPT) programs to include Florida Rider Training Program (FRTP), Driver Education Licensing Assistance Program (DELAP), and Third-Party Administrators of Class E Driver Licenses Programs. You will be responsible for maintaining policies and procedures for the third-party testing programs, supervising and conducting monitoring of the third-party testing programs ensuring that they are following professional standards, serving as the liaison between third party testing programs and the department, and conducting and supervising instructor training. For this position you will need to have extensive knowledge, skills and abilities in the operation and education of motor vehicles and motorcycles.

Preferred Qualifications

Preference will be given to candidates with the following:

• At least 2 years of customer service experience.
• At least 2 years of supervisor experience.
• At least 1 year of experience interpreting and applying laws, rules, regulations, policies and procedures.
• Experience performing public speaking and/or conducting formal presentations.

Job Related Requirements

• The selected applicant must have a valid driver's license.
• This position requires that a Motorcycle Safety Foundation (MSF) RiderCoach Trainer certification be obtained within one year of employment.
• This position requires a motorcycle endorsement on your driver license.
• This position requires incumbent to spend time walking as well as bending and twisting their body to enter vehicles/equipment.
• This position requires lifting equipment up to 100lbs (e.g., a fallen motorcycle).

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.