Operations Manager

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.

A Day in the life of an Operations Manager:

• Promote safety first in all actions
• Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
• Provide direction and guidance to all operations associates, drivers and technicians
• Manage processes and corresponding systems
• Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
• Prioritize loads for timely delivery
• Work with fleet managers to assign loads to drivers in a fair and equitable manner
• Provide efficient friendly customer contact
• Control and complete paperwork and reports as required
• Manage Fleet manager schedules and desk assignments
• Communicate with all operations associates and drivers regarding company and customer requirements
• Continually update knowledge of federal and state regulations
• Communicate with internal and external customers as required

Additional Responsibilities:

• Carries out duties assigned by center manager or regional manager as required
• Work with and support the business development managers to grow the business
• Responsible for overall CSC operations during the absence of the center manager