Operations Manager - ANC Airport

Description

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. 
• Team Leadership: Manage a team of 10-20 employees, including shuttle drivers and support staff. 
• Shuttle Operations Oversight: Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules. 
• Driver Supervision: Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements. 
• 24/7 Operations Oversight: Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours. 
• Incident Management: Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism  

Skills, Knowledge, Expertise and Requirements

• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations. 
• Strong focus on customer service and client satisfaction. 
• Client relationship management skills. 
• Airport or transit operations experience strongly preferred. 
• Excellent leadership, communication, and problem-solving skills. 
• Strong knowledge of DOT, OSHA, and airport safety regulations. 
• Ability to manage multiple priorities in a dynamic, high-volume environment. 
• Proficiency in Microsoft Office Suite and scheduling/dispatch software. 
• Valid driver’s license with a clean driving record
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

• PHYSICAL DEMANDS: 
  • Frequently operate small office equipment such as a computer, tablet, copier/printer, and telephone. 
  • Occasionally lift and move items up to 25 pounds. 
  • Ability to stand, walk, and sit for extended periods. 
    
    
• WORKING CONDITIONS:  
  • Work is performed both indoors and outdoors, including exposure to varying weather conditions. 
  • May be required to work evenings, weekends, and holidays depending on operational needs. 
  • Must be available to support a 24/7 operation, including emergency response as needed. 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.  
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.  
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.  
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.  
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.  
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones