ABOUT THE ROLE
Were looking for a hands-on Operations Manager to lead concierge, security, and janitorial support teams in a busy Boston property environment. In this role, youll help ensure residents and guests receive a professional, consistent experience while keeping day-to-day operations organized, responsive, and compliant. Youll partner with property leadership, coach team members, and help maintain service standards, staffing coverage, and budget discipline.
WHAT YOULL DO
Lead concierge operations so service standards are met consistently.
Recruit, train, coach, motivate, and supervise team members by setting the example.
Ensure team members are prepared to respond quickly and appropriately to emergency situations.
Manage scheduling and payroll tasks to stay within budget.
Support smooth arrivals and departures for contractors, realtors, and home buyers.
Cover shifts and help maintain proper staffing when needed.
Build and maintain a strong working knowledge of the Boston area, local services, and vendors.
Attend meetings and training sessions and support participation across the team.
Deliver professional customer service to residents, guests, and clients.
WHAT WERE LOOKING FOR
5+ years of customer service experience.
Experience in a field supervisory or management role.
Experience training, coaching, and mentoring team members.
Professional background in customer service and hospitality management.
Strong interpersonal and written communication skills.
Ability to diplomatically handle delicate and challenging client concerns.
Strong organizational skills and attention to detail.
Ability to multitask and work well in a team environment.
Basic knowledge of Microsoft Office, including Word and Excel, and the internet.
Ability to lift up to 50 pounds.
Located within 30 miles of Boston, MA.
Reliable transportation for travel within the Boston metro area and to client sites.
Availability for on-call shifts as needed.
NICE TO HAVE
Experience in janitorial management.
3+ years of security experience.
Experience with budgetary and cost control responsibilities.
COMPENSATION & BENEFITS
Monday-Friday schedule, 8:30am-5:00pm.
Medical, dental, and vision coverage for full-time employees working 30+ hours per week.
Eligibility for ancillary benefits for full-time employees.
401(k) participation with employer match available to all employees, including part-time employees.