$90,000–$110,000 Per Year
Budgeting, Business Growth, Coaching, Communication Skills, Customer Experience, Customer Satisfaction, Dental Insurance, Financial Analysis, HVAC, Leadership, Maintenance - HVAC, Maintenance - Plumbing, On Site Support, Onboarding, Operational Improvement, Operations, Operations Management, Operations Planning, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Plumbing, Productivity Management, Profit & Loss, Regulatory Compliance, Safety Compliance, Schedule Development, Service Delivery, Staff Development, Team Player, Vision Plan, Warehousing
Operations Manager | $90,000 - 110,000 annually + bonuses
Pronto Plumbing Heating Air & Drains is seeking an Operations Manager to help lead and scale our established and growing residential service business throughout the Camp Hill and greater Harrisburg area.
This is a high-impact leadership role focused on improving operational performance, developing teams, driving accountability, and supporting continued growth while delivering a strong customer experience. You'll work closely with ownership and leadership in a hands-on environment where your decisions directly shape daily operations.
We're looking for a hands-on leader who understands residential home services, brings structure and consistency to operations, and motivates teams to perform at a high level while keeping day-to-day work running smoothly.
Why Join Pronto:
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Vacation
- 401(k) with company match
- Performance-based bonuses
Schedule: Full-time, Monday through Friday with additional availability as needed
What You'll Do:
- Oversee daily HVAC operations, scheduling, dispatch, and service delivery
- Lead and develop technicians, dispatchers, and office staff to maintain a high-performing team
- Monitor KPIs, revenue, profitability, and service quality to drive operational performance
- Support hiring, onboarding, coaching, and ongoing employee development
- Manage technician scheduling and workflow to maximize productivity and customer satisfaction
- Ensure operational standards, safety compliance, and customer experience expectations are consistently met
- Coordinate inventory, job staging, and field readiness with warehouse and service teams
- Partner with ownership on operational improvements, staffing, and growth initiatives
- Help foster a positive, accountable, and team-oriented culture
What We're Looking For:
- Previous operations leadership experience in residential home services
- Strong understanding of HVAC and/or plumbing service operations is highly valued
- Experience managing or directly influencing P&L performance, budgeting, and operational profitability
- Experience leading multiple departments or teams
- Strong communication, coaching, and leadership skills
- Ability to hold teams accountable while maintaining a positive culture
- Experience with Service Titan or similar field service software preferred
- Data-driven mindset with the ability to analyze performance metrics and improve operations
- Organized, proactive, and solutions-oriented leadership style
Ready to help lead a growing residential service company with a strong local reputation? We'd love to connect with you.