Position Summary We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our fitness facility/facilities. This role is responsible for ensuring exceptional member experiences, efficient business operations, staff leadership, and achievement of operational and financial goals. The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service. Key Responsibilities Operational Management - Oversee day-to-day gym/studio operations to ensure smooth and efficient performance
- Maintain facility cleanliness, safety, and operational standards
- Manage opening and closing procedures and ensure compliance with company policies
- Monitor inventory levels for fitness equipment, supplies, retail products, and amenities
- Coordinate equipment maintenance and vendor relationships
Team Leadership - Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel
- Foster a positive, high-performance team culture
- Conduct employee performance reviews and provide coaching and development
- Ensure staff compliance with operational procedures and customer service standards
Member Experience - Deliver exceptional customer service and resolve member concerns promptly
- Support member retention initiatives and community engagement efforts
- Monitor member feedback and implement service improvements
- Ensure a welcoming, inclusive, and motivating environment
Financial & Administrative Oversight - Assist with budgeting, payroll, and expense management
- Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs
- Prepare operational reports and analyze business performance
- Support sales goals and membership promotions
Compliance & Safety - Ensure compliance with health, safety, and labor regulations
- Maintain emergency procedures and incident reporting processes
- Enforce cleanliness, sanitation, and risk management standards
Qualifications - Bachelor’s degree in Business Administration, Sports Management, or related field preferred
- 3–5 years of management experience in fitness, hospitality, retail, or service industries
- Strong leadership, communication, and problem-solving skills
- Experience managing teams and operational budgets
- Proficiency with scheduling, POS, CRM, and membership management systems
- CPR/AED certification preferred
Desired Skills - Strong customer service mindset
- Ability to multitask in a fast-paced environment
- Data-driven decision-making abilities
- Conflict resolution and team-building skills
- Passion for fitness, wellness, and community engagement
Physical Requirements - Ability to stand and walk for extended periods
- Ability to occasionally lift up to 50 lbs
- Comfortable working in an active fitness environment
Salary: $33,000.00 - $50,000.00 per year
|