Operations Manager

Medical University of South Carolina

Charleston, SC

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JOB DETAILS

SKILLS

Analysis Skills, Business Administration, Clinical Support, Cross-Functional, Customer Support/Service, Data Analysis, Distribution Services, E Programming Language, Emergency Management, Federal Laws and Regulations, Fellowship, Food Services, Hospital, Hospital Administration, Hospital/Healthcare Construction, Hospitality and Tourism, Hyperion Pillar, LaTeX Typesetting, Language Interpreter, Leadership, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Manual Dexterity, Nutrition, Operational Improvement, Operational Support, Operations Management, Pastoral Care, Performance Analysis, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Protective Services, Purchasing/Procurement, Respiratory Therapy, State Laws and Regulations, Team Lead/Manager, Time Management

LOCATION

Charleston, SC

POSTED

Today

Job Description Summary
The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team, reporting to CHS Operations leadership. Under limited supervision, the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes, but is not limited to, providing support to Environmental Services (EVS), Food and Nutrition Services (FANS), other purchased services, data analysis, space review and assessment, committee support, emergency management support, and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed.

A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained, identify opportunities for improvement, and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities, workflows, and support services are functioning effectively and aligned with divisional priorities.

The Operations Manager assists with planning and coordinating special projects, operational initiatives, and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed.

The Operations Manager will build relationships with leaders and staff across centralized system functions, collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify, validate, and oversee performance metrics, operational capabilities, and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC000501 CHS - Linen Distribution

Pay Rate Type
Salary

Pay Grade
Health-28

Scheduled Weekly Hours
40

Work Shift

Job Description

The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team, reporting to CHS Operations leadership. Under limited supervision, the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes, but is not limited to, providing support to Environmental Services (EVS), Food and Nutrition Services (FANS), other purchased services, data analysis, space review and assessment, committee support, emergency management support, and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed.

A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained, identify opportunities for improvement, and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities, workflows, and support services are functioning effectively and aligned with divisional priorities.

The Operations Manager assists with planning and coordinating special projects, operational initiatives, and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed.

The Operations Manager will build relationships with leaders and staff across centralized system functions, collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify, validate, and oversee performance metrics, operational capabilities, and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.

Additional Job Description

Education:

Bachelor's degree from an accredited college/university required; Master's degree in a relevant discipline (MBA, MHA, MPH, etc.) preferred. A minimum of 2-5 years of work experience in project management, process improvement, operational support, or completion of an administrative fellowship.

Responsibilities:

40%- Conducts proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained and services are functioning effectively. Identifies opportunities for improvement, addresses operational issues in real time, and collaborates with department leaders and frontline staff to ensure alignment with divisional priorities. Facilitates follow-up on identified concerns and escalates issues as appropriate to ensure timely resolution.

40%- Supports the CHS Executive Team through planning, leading, and coordinating special projects, operational initiatives, and cross-functional activities, including developing executive-level slide decks and presentations, conducting analyses, and providing flexible support to meet evolving leadership priorities and requests.

20%- Operational building support including, but not limited to, Environmental Services, Food and Nutrition Services, Interpreter Services, Patient Transport, Security, Guest Services, Project Impact, Valet Services, Linen Distribution, Respiratory Therapy, PT/OT/Speech, Pastoral Care, Workplace Violence Prevention Committee, and Space Committee. Fulfillment of additional Operations Manager responsibilities supporting hospital departments, including but not limited to PFAC, Arts and Healing, EOC, safety rounds, leadership meetings, clinical support, and other operational priorities as designated by team leadership.

Physical Requirements

Mobility & Posture

Standing: Continuous

Sitting: Continuous

Walking: Continuous

Climbing stairs: Infrequent

Working indoors: Continuous

Working outdoors (temperature extremes): Infrequent

Working from elevated areas: Frequent

Working in confined/cramped spaces: Frequent

Kneeling: Infrequent

Bending at the waist: Continuous

Twisting at the waist: Frequent

Squatting: Frequent

Manual Dexterity & Strength

Pinching operations: Frequent

Gross motor use (fingers/hands): Continuous

Firm grasping (fingers/hands): Continuous

Fine manipulation (fingers/hands): Continuous

Reaching overhead: Frequent

Reaching in all directions: Continuous

Repetitive motion (hands/wrists/elbows/shoulders): Continuous

Full use of both legs: Continuous

Balance & coordination (lower extremities): Frequent

Lifting & Force Requirements

Lift/carry 50 lbs. unassisted: Infrequent

Lift/lower 50 lbs. from floor to 36”: Infrequent

Lift up to 25 lbs. overhead: Infrequent

Exert up to 50 lbs. of force: Frequent

Examples:

Transfer 100 lb. non-ambulatory patient = 50 lbs. force

Push 400 lb. patient in wheelchair on carpet = 20 lbs. force

Push patient stretcher one-handed = 25 lbs. force

Vision & Sensory

Maintain corrected vision 20/40 (one or both eyes): Continuous

Recognize objects (near/far): Continuous

Color discrimination: Continuous

Depthperception: Continuous

Peripheral vision: Continuous

Hearing acuity (with correction): Continuous

Tactile sensory function: Continuous

Gross motor with fine motor coordination: Continuous

Selected Positions:

Olfactory (smell) function: Continuous

Respiratoruse qualification: Continuous

Work Environment & Conditions

Effective stress management: Continuous

Rotating shifts: Frequent

Overtime asrequired: Frequent

Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

About the Company

Medical University of South Carolina

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Operations Manager

Medical University of South Carolina

Charleston, SC

About the Company

Medical University of South Carolina

Resume Resources

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