The Operations Manager oversees office operations, supporting business development, engagement delivery, and business continuity.
They coordinate policies, payroll, billing, client management, and reporting, while supervising staff and handling various tasks independently.
The role includes back-office support such as contract administration, insurance, and financial management via QuickBooks, along with financial analysis, budgeting, and reporting.
They facilitate interdepartmental collaboration with marketing, IT, and sales teams, and support proposal systems and strategic initiatives.
Additionally, the manager manages HR functions like recruiting, onboarding, payroll, and personnel records, and maintains office facilities and vendor relationships.
This position requires strong communication, leadership, organizational, and problem-solving skills to ensure operational efficiency and support company growth.