Reports to: Area Manager or Senior Operations Manger
Summary:
The Operations Manager plays a critical role in driving safety, quality, and efficiency in Outdoor Pride Landscaping's field operations. They manage all aspects of landscape maintenance in their division. This includes scheduling as well as directing personnel and resources towards providing quality, cost-effective maintenance services to clients.
The Operations Manager will be responsible for training and developing the individuals reporting to them by providing day-to-day operational scheduling and guidance. In this role they will often be actively working with their team, especially in the winter months.
Core Capabilities:
Job Duties:
Build and develop an outstanding team and supporting a #OneTeam environment
Ensure all crews within the division have a plan daily and are working productively
Work alongside team often for quality control, training and production purposes
Train on and strictly enforce all safety policies by means of weekly safety tailgates and continuous follow up
Hold employees accountable to schedules, start times and company policies
Schedule all crews within division in Aspire
Oversee crew leader and crew-member industry training and certification; identify and develop high performing crew members into crew leaders
Develop employees and meet regularly with them to provide feedback
Ensure client satisfaction through effective communication with Account Manager, quality control of completed work and following up on issues
Identify opportunities to improve operations and best approach for implementation
Recruit employees as needed during the season
Fiscally responsible and accountable to budget. Must ensure that goals are met, and budgets are followed.
Approve direct reports payroll and time off requests
Timesheets approved daily and reviewed weekly with all times validated, crew members accounted for, correct tasks and good notes
Perform and track if necessary all preventative maintenance and simple fixes on equipment
Confirm all trucks and trailers always meet Federal DOT requirements
Active role in snow operations at a dedicated site/area
Suggest upselling opportunities to Account Manager of enhancement services
Coordinate with other divisions and subcontractors as needed to ensure that work is completed successfully, on budget and on time
Assist in other duties and objectives as administered by the Senior Operations Manager, Area Manager or Director of Operations
Requirements
Work Conditions
Compensation and Benefits