Operations Manager

Job Description:

PRIMARY FUNCTION:
The primary function of a Dedicated Operations Manager is to manage all personnel within their Dedicated operations.

DUTIES AND RESPONSIBILITIES:
• Monitor and track daily reports. Develop and maintain weekly KPI’s specific to each account to review with team and identify strategies for continual improvement.
• Complete annual performance reviews of dedicated fleet managers.
• Review load assignments from customers and review to ensure the appropriateness of such driver work assignments.
• Notify the business development department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Participate in Quality Teams by conducting driver route and hold meetings.
• Coaching and development of personnel. Including dedicated fleet managers and drivers
• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay equipment, and load assignments.
• Ensure awareness of and enforce company policies.
• Ensure the operations remain a productive center by monitoring these processes and keep freight moving by repowers or dispatched when necessary.
• Maintain records pertaining to driver performance and productivity.
• Maintain records of the fleet manager’s performance, productivity and policies.
• Participate as an active member in Quality teams and attend company meetings, as necessary.
• Effective communication with customers to work through any issues and develop positive relationships to allow for operational improvements and continued growth opportunities.
• Some travel may be required to meet customers and team members


MINIMUM QUALIFICATIONS/EXPERIENCE:
• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent oral and written communication skills.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
The physical requirements and work environment described are representative of those present while performing the essential functions of this job:

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.