Seeking an Operations Manager – Customer Experience in Frisco, TX, full-time with a $90,000+ salary.
Overview: Lead operations in a fast-paced, high-volume service setting, focusing on team performance, process efficiency, and customer satisfaction. No industry-specific experience needed; full training provided.
Responsibilities: Manage daily customer-facing operations, coach and develop staff, oversee scheduling and workflow, analyze performance metrics, implement process improvements, and support team needs.
Ideal Candidate: 10+ years in customer service, hospitality, retail, or operations; strong leadership, communication, and organizational skills; comfortable working in structured, fast-changing environments. Prior experience in hospitality or high-standard service environments is preferred.
Benefits: Competitive salary, health/dental/vision (90% employer-paid), 401(k), paid time off, and leadership development. Employment requires background check and drug screening.