Operations Manager - Customer Service

· Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone)

· Manage the social media platforms of Instagram and the Facebook pages for the business to engage with members and potential members

· Generate email campaigns and marketing ads for all social media and promotional platforms

· Generate a Marketing Map of all of the events throughout the year (consisting of planned events, membership specials, booked seminars, etc.)

· Greeting members and prospective members and guest while providing exceptional customer service

· Generate membership sales through sign-ups to earn commission

· Assist with questions in regards to the facility, class schedule, membership options in a professional manner and give tours of the facility to prospective members

· Help to maintain our online store to sell merchandise directly to consumer

· Manage the staff of the front desk area and smoothie bar

· Opening and closing the facility abiding by all protocols if scheduled to do so

· Follow all company policies and procedures

NCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers.