Operations Manager
Retail - Office - Customer Service
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our Operations Managers are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
- Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with NO waiting period.
- Vision Insurance - Quality vision coverage for very little cost.
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- ESOP - Employee Stock Ownership Program
- Paid Time Off - Competitive paid time off policies.
- Employee Discount - Generous employee discount on ALL merchandise.
Reports to: Regional Manager
Essential Duties & Responsibilities:
- Contracts pulled and sent to the Accounting office on a daily basis.
- Drawer closed at the end of each shift, deposit balanced, deposits messages and totals emailed to store totals and deposits.
- Problem contracts resolved and training instituted to prevent recurrence.
- Night drops and bank deposits made daily.
- Filing up to date.
- CRM and voids entered correctly with appropriate information (sales order info)
- DER report ran daily for deliveries scheduled 2 days out of verify COD balances
- Accounts worked and maintained. Need to clean up all accounts older than 60 days.
- Maintain an hourly efficiency budget for the store hourly employees.
- Merchandise properly tagged and located when moved to floor. (invo tag)
- Merchandise received on shuttle trucks checked in correctly and verified against transfer.
- Merchandise being sent back on shuttle on IST and picked correctly.
- Merchandise being picked up or delivered finalized before it leaves the store.
- Picking tickets properly signed, dated, initialed, and filed daily.
- Take ownership of customer service complaints.
- Schedule and supervise all hourly employees of the store and make sure time clock is punched properly and employees have taken a minimum 30 minute lunch break.
- Oversee inventories done and reconciled and assure recovery of missing items.
- Monitor office and warehouse supplies to assure items are requested before supply is depleted.
- Approve refund request and send to Accounting office.
- Balance Petty cash monthly and request replacement funds.
- All hiring packets for operations staff must be filled out completely and correctly and sent to the human resource department in a timely fashion.
- Make sure Operational checklist is signed off by management every evening at closing.
- These tasks as well as any other task needed to provide the best customer experience.
- Maintain minimum standards when it comes to accounts, inventory, and hourly efficiency.
- Make sure all time sheets are approved and submitted before the Wednesday cut off.
- Absolutely no bad contracts older than 30 days.
Required Skills
Skills and Abilities:
- Strong leadership skills
- Ability to be a team player
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills.
Physical Demands:
- Ability to sit, stand, bend, stoop, and reach regularly
Required Experience
Education and Experience:
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Big Sandy or retail experience of 3-5 years preferred, not required
Position Type
- Full-Time/Regular
- #bssales
Company reserves the right to add or delete from job description as needed.
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