Accidental Death and Dismemberment (AD&D), Architectural Services, Budget Management, Communication Skills, Construction, Continuous Improvement, Cost Effectiveness Analysis, Customer Escalations, Customer Relations, Customer Support/Service, Customer/Client Research, Data Entry, Dental Insurance, Develop and Maintain Customers, Facilities Management, Financial Reporting, Hospital, Interpersonal Skills, Leadership, Logistics, Manufacturing, Materials Management, Microsoft Office, Microsoft Windows System Internals/Programming, Multilingual, OSHA, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Organizational Skills, Policy Implementation, Presentation/Verbal Skills, Pricing, Product Development, Productivity Management, Profit & Loss, Purchasing/Procurement, Regulations, Residential Construction, Resource Management, Safety Standards, Safety/Work Safety, Sales, Spanish Language, Staff Development, Time Management, Trucking, Vision Plan, Warehousing, Writing Skills
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
Overview:
Position Overview
At Foundation Building Materials (FBM), the Operations & Dispatch Manager plays a critical role in ensuring smooth, efficient, and safe branch operations. This hybrid leadership role combines key responsibilities of branch operations management with hands-on dispatch and logistics oversight to maximize service quality, profitability, and daily workflow efficiency. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.
Responsibilities and Qualifications:
Key Responsibilities
Operations & Efficiency Management
- Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness
- Plan, develop, and implement operational policies across warehousing, transportation, and customer service
- Design and manage a central dispatch system to improve logistics and workflow
- Implement operational changes and continuous improvement initiatives
- Monitor and manage operating budgets for warehouse, manufacturing, and transportation functions
Dispatching & Logistics Coordination
- Schedule and dispatch delivery crews in a safe and efficient manner to maximize productivity and profitability
- Maintain accurate communication of all delivery orders with warehouse and delivery teams
- Utilize and maintain DOT-compliant dispatch systems
- Confirm addresses, materials, stocking conditions, and delivery requirements prior to dispatch
- Provide direction to drivers when logistical or customer service issues arise
- Manage material accuracy and verification for each delivery while monitoring labor cost efficiency
Customer Relations & Communication
- Maintain communication with customers before, during, and after deliveries
- Develop and maintain strong relationships with new and existing customers
- Communicate delivery status updates to customers, sales teams, and management
- Escalate customer or delivery concerns to the Branch Manager as needed
Technology & Reporting
- Leverage technology to improve operational efficiency and dispatch accuracy
- Maintain proficiency with Microsoft Office and internal dispatch systems
- Support implementation of new tools to enhance delivery accuracy and service quality
Compliance, Facility & Resource Management
- Ensure trucking operations comply with DOT requirements
- Follow OSHA regulations and company safety standards
- Oversee warehouse conditions, equipment, cleanliness, and storage efficiency
- Coordinate with purchasing and receiving teams to ensure accurate and timely material arrivals
- Maintain communication with vendors regarding missing materials, backorders, or delivery challenges
- Maintain confidentiality of pricing, customer data, financial reports, and proprietary methods
Additional Responsibilities & Miscellaneous
- Perform other duties as assigned to support branch and corporate objectives
Qualifications
- Building materials product knowledge strongly preferred
- Bachelor’s degree in Management or a related field, or equivalent experience
- Minimum of 2+ years of management or leadership experience
- Strong written and verbal communication skills; bilingual (Spanish) preferred
- Strong computer and data-entry skills
- Ability to read maps and provide clear driving directions
- Strong organizational skills and ability to manage fast-paced scheduling demands
- Demonstrated leadership abilities with a proactive mindset
- Effective interpersonal skills with customers, peers, and drivers
- Ability to work independently with limited oversight
Compensation and Benefits:
Reports To
Branch Manager
Compensation
The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical, Dental and Vision plans with leading national providers
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
- Voluntary Life and Accidental Death & Dismemberment (AD&D)
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Paid Time Off (PTO) & Paid Company Holidays
- 401(k) plan with generous company match
Statements:
Equal Opportunity Employer
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at
Talent@myfbm.com
.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.