Annuities, Call Center Evaluation, Call Centers, Coaching, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Financial Operations, Financial Services, Industry Standards, Insurance, Leadership, Licensing, Life Insurance, Mentoring, Metrics, Multitasking, Operational Improvement, Operational Strategy, Operations Management, Organizational Skills, Performance Management, Problem Solving Skills, Process Development, Process Improvement, Team Lead/Manager
Piper Companies is seeking an Operations Manager to lead and elevate day-to-day operational performance for a growing life insurance organization based in Raleigh-Durham, NC. The Operations Manager will play a critical leadership role overseeing multiple functional teams while driving performance, process improvements, and an exceptional client experience across the enterprise. The Operations Manager is a hybrid role and will need to sit on site in Raleigh-Durham, NC 3 days a week.
Responsibilities of the Operations Manager:
- Provide direct leadership across core operational functions including New Business, Premium Processing, Licensing & Commissions, Client Support, Producer Services, and Claims
- Act as a subject matter resource on industry standards and continuously identify process enhancements, service improvements, and operational efficiencies
- Oversee contact center performance, ensuring high-quality customer interactions and adherence to service metrics such as turnaround time, accuracy, and volume
- Manage escalations end-to-end, partnering cross-functionally to resolve issues while maintaining strong communication with stakeholders
- Coach, mentor, and develop department leaders to strengthen team performance, engagement, and overall productivity
Qualifications of the Operations Manager:
- Minimum of 2+ years of leadership experience managing teams, with a strong ability to coach and motivate others
- Background within a contact center environment and/or insurance or financial services industry is required
- Bachelor's degree from an accredited institution is mandatory
- Active North Carolina Life Insurance License and demonstrated experience with annuities and qualified retirement products (e.g., IRA plans)
- Strong organizational, communication, and multitasking abilities with a hands-on, detail-oriented leadership style
Compensation for the Operations Manager includes:
- Salary range: $80,000-$100,000k
- Full benefits package including medical, dental, vision, 401k and holiday
This job opens for applications on 07/10/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: Operations Manager, Insurance Operations, Life Insurance, Contact Center Leadership, Annuities, Client Services, Durham NC, Financial Services Operations, Customer Service
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