The Operations Manager oversees the Service team and daily operations to ensure an exceptional member experience and operational excellence.
They lead hiring, training, and supervising staff, manage customer service, monitor revenue, and maintain facility cleanliness and safety standards.
Responsibilities include team communication, addressing member concerns, inventory management, and collaborating with sales, fitness, and marketing teams.
Qualifications: 2-3 years of operations management, 3-4 years customer service, strong communication, and organizational skills. Fitness industry interest is a plus.
Requirements: background check, CPR certification, physical ability to work in a gym setting, and familiarity with company policies.
Benefits include competitive pay, health benefits, free membership, discounts, and professional development opportunities.