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Operations Manager

Aditi Consulting

Englewood Cliffs, NJ

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JOB DETAILS
SALARY
$30–$35 Per Hour
SKILLS
Artificial Intelligence (AI), Automotive Automation, Business Operations, Capacity Management, Consulting, Cross-Functional, Customer Experience, Data Analysis, Forecasting, Logistics, Messaging Technology, Operations, Operations Management, Order Delivery, Order Management, Performance Metrics, Process Improvement, Product Development, Product Support, Purchasing/Procurement, Risk Management, Short Messaging Service (SMS), Six Sigma Certification, Speech Technology, State Laws and Regulations, Supply Chain, Tableau, Technical Support, Telephony, Time Management, eCommerce
LOCATION
Englewood Cliffs, NJ
POSTED
8 days ago
Payrate: $30.00- $35.00/hr.
 
Responsibilities:
  • Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders.
  • Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
  • Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
  • Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance customer experience.
  • Develop & own volume forecasting for our logistics partners for capacity planning purposes.
  • Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
 
Skills and Qualifications:
  • Bachelor’s degree required
  • 4+ years relevant experience in fulfillment or eCommerce business operations
  • Experience with Alteryx & Tableau software is a strong advantage
  • High volume eCommerce order management experience preferred
  • Six Sigma certification preferred
 
Top skills:
  • Operations Management
  • Order Management
  • Forecasting
  • Order management
  • Data analysis
  • Excel and Alteryx proficiency
 
Pay Transparency: The typical base pay for this role across the U.S. is: $30.00- $35.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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Aditi Consulting

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