AREA15 is an immersive entertainment and event destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. This position is responsible for supporting the Events Division of the Food & Beverage Department to ensure all outlets are providing excellent visitor service standards while staying in compliance with all applicable SNHD requirements. The overall execution and coordination between supporting departments within the Events is the responsibility of the Events Operations Management team. The ideal candidate has experience in a fast paced, high-energy environment and can demonstrate strong communication skills and collaborate well with others. The Senior Operations Manager, Events should have an extensive knowledge of all aspects of Food & Beverage operations and be able to share and teach others the knowledge they have obtained through strong leadership and professional guidance. This position is based on a minimum 50+ hour work week with fluctuations based on business needs. RESPONSIBILITIES AND DUTIES: - Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results
- Be proficient in technology and business planning software to build financial projections and reports in a timely manner
- Work closely with the General Manager, Events and the Director of F&B Operations to deliver on all food & beverage and operations needs for the assigned venues
- Assists with development of Assistant Managers and Supervisors to further their growth
- Collaborate with Public and Private Sales team to ensure Events/BEO's are executed as contracted with an exceptional attention to detail
- Works with various support teams across property to execute Events/BEO's (security, housekeeping, customer experience, warehouse, property ops, production, attractions, etc.)
- Hires, trains and manages the front of house and back of house staff as required.
- Ensures all staff is trained on best practices for food preparation, proper and legal alcoholic beverage service, kitchen safety techniques and understanding of SNHD standards
- Sets daily and weekly work and cleaning schedules for front of house and back of house staff
- Manage items, transactions, and basic upkeep of the POS system
- Daily upkeep, verification, and corrections in timekeeping software
- Overseeing staff payroll and tip distribution accurately
- Work with local suppliers for purchasing of spirits, dry goods, supplies, etc.
- Manages inventory, COG's, labor, product mixes, valid work cards, etc.
- Responsible for conducting staff trainings, motivation, one on ones, and corrective coaching
- Be able to clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Adhere to department and company policies and procedures.
- Maintain a professional, polished appearance in line with AREA15 standards.
- Work various shifts, including nights, weekends, and holidays.
- Create and improve the existing policies and procedures for the F&B operations department
- Be available to respond to time-sensitive matters.
- Perform other work-related duties as assigned.
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