Operations Manager

Job Summary

We are seeking an experienced and results-driven Operations Manager to oversee daily logistics operations for a third-party logistics (3PL) company. This individual will be responsible for coordinating transportation, managing customer accounts, optimizing logistics processes, and ensuring shipments are handled efficiently, accurately, and cost-effectively.

The ideal candidate has a strong background in logistics, transportation, freight management, warehouse operations, and team leadership. This role requires excellent problem-solving skills, the ability to manage multiple priorities, and a commitment to delivering exceptional customer service while meeting operational and financial goals.

Key Responsibilities

• Oversee daily 3PL operations, including transportation coordination, freight movement, shipment scheduling, order fulfillment, and customer service.
• Manage relationships with customers, carriers, freight brokers, vendors, and other logistics partners to ensure reliable and timely service.
• Coordinate inbound and outbound shipments, monitor delivery schedules, and resolve transportation delays, capacity issues, and service disruptions.
• Supervise, train, and develop operations personnel to ensure productivity, accountability, and compliance with company procedures.
• Monitor key performance indicators (KPIs), including on-time delivery, shipment accuracy, carrier performance, customer satisfaction, productivity, and operating costs.
• Identify opportunities to improve operational efficiency, reduce transportation expenses, minimize service failures, and streamline logistics processes.
• Oversee freight documentation, shipment records, bills of lading (BOLs), proof of delivery (POD), invoices, and other required transportation paperwork.
• Ensure accurate order entry, shipment tracking, data management, and timely communication of shipment status updates to customers and internal teams.
• Investigate and resolve customer complaints, freight claims, billing discrepancies, missed pickups, delivery exceptions, and other operational challenges.
• Monitor carrier capacity, negotiate rates when applicable, and support carrier selection based on pricing, service quality, and performance.
• Collaborate with sales, customer service, accounting, warehouse personnel, and transportation teams to ensure seamless end-to-end logistics execution.
• Review operational reports, analyze trends, and implement corrective actions to address recurring issues and improve performance.
• Support customer onboarding, account implementation, process documentation, and the development of standard operating procedures (SOPs).
• Maintain compliance with applicable transportation regulations, safety standards, contractual requirements, and company policies.
• Manage staffing levels, work schedules, resource allocation, and daily workflow to meet customer demand and service expectations.
• Prepare operational updates and performance reports for senior management, highlighting results, challenges, cost-saving opportunities, and improvement initiatives.

Qualifications

• 3+ years of experience in logistics, transportation, supply chain, freight brokerage, 3PL operations, or a related field.
• Previous supervisory or management experience overseeing employees and daily operational activities.
• Strong understanding of transportation coordination, freight management, shipment tracking, and logistics workflows.
• Experience working with carriers, freight brokers, customers, vendors, and third-party logistics providers.
• Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and operational tracking.
• Experience using transportation management systems (TMS), warehouse management systems (WMS), ERP platforms, or other logistics software.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Demonstrated ability to improve processes, control costs, and maintain high customer service standards.
• High school diploma or equivalent required; associate or bachelor's degree in supply chain management, logistics, business administration, or a related field preferred.

Preferred Qualifications

• Experience managing multiple customer accounts or complex logistics programs.
• Knowledge of LTL, FTL, intermodal, domestic, or international freight operations, as applicable to the business.
• Experience with carrier procurement, freight rate negotiations, cost analysis, and transportation budgeting.
• Familiarity with freight claims, accessorial charges, detention, demurrage, and transportation billing.
• Experience developing operational KPIs, performance dashboards, and continuous improvement initiatives.

Key Competencies

• Operations leadership and team development
• Transportation and freight coordination
• Customer relationship management
• Process improvement and operational efficiency
• Data analysis and performance reporting
• Cost control and budget management
• Conflict resolution and decision-making
• Time management and prioritization
• Cross-functional communication
• Accountability and attention to detail

Benefits Available:

Short/Long Term Medical Insurance

Dental Insurance

Term Life

Short Term Disability

Direct Deposit

Holiday Pay

Service Bonus

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