Operations Manager

GENERAL DESCRIPTION

Responsible for managing and directing all aspects of operations of Distribution and Fulfillment

Center. This position is responsible for the optimal performance of operations and distribution

departments, continuous improvement, quality improvement initiatives, retention and morale,

client satisfaction and KPI delivery. Must ensure that the processes, equipment,

documentation, and personnel are in place to meet the business objectives of the company.

ESSENTIAL JOB FUNCTIONS

1. Oversee all facility operations including Fulfillment, Production, and Reverse

Logistics

2. Manages the process through supervisors and, in some cases, team leaders. Overall

staff size normally includes full-time supervisors and direct labor employees

(permanent and contract).

3. Ensures that processes are in place and works with QA on gap analysis and internal

audits of those processes

4. Reviews or establishes staffing plans.

5. Determines or has major influence in employee hiring, training, evaluation, salary

increases, promotions, and terminations.

6. Ability to labor plan all essential functions of an operation.

7. Work with engineers on project quotes and manufacturing layouts for kitting and

refurbishment projects

8. Demonstrates financial responsibility, including budgeting and forecasting, financial

controls, and expenses.

9. Initiate and communicate disciplinary action when needed.

10. Manage to customer SLA's to ensure adherence to expectations

NON-ESSENTIAL JOB FUNCTIONS

1. Other duties as required.