The Operations Manager is responsible for the management of the clinic operations of SBHF, as well as contributing to the overall strategic and operational planning for the organization. This role works closely with President & CEO, Administrative Directors, Clinical Providers and Support Staff. This position will also mentor Patient Care Specialists; oversee management of the Clinical Supervisors and Health Educators. Duties and Responsibilities:
Manages and directs the performance of the patient business office a. Creates and implements policies and procedures for the patient management processes b. Manages the patient scheduling process, ensuring schedules are properly booked to maintain efficient productivity c. Ensures all supporting staff are offering the Patient Centered Health Home and appointments are made on a timely basis d. Manages training programs and ensures that all staff are qualified and that skills are kept up to date e. Manages the medical records management systems, ensuring effective management of information while ensuring compliance with Federal and state privacy laws and regulations
Manages and directs the performance of clinic operations
a. Manages staff and facilities of the medical clinic, ensuring compliance with all rules and regulations applicable to a Federally Qualified Health Center b. Implements programs and policies designed to maximize the efficiency of clinic operations and ensure that all patient needs are met c. Works with medical and dental provider staff to ensure effective staffing and provision of services for clients; schedules provider support staff (medical assistants and dental assistants) to maximize coverage and efficiency d. Manages training programs and ensures that all staff are qualified and that skills and required certifications are kept up to date e. Researches and reports on clinic performance f. Researches and reports on new methods of clinic operations and studies the feasibility of incorporating new techniques at SBHF; makes recommendations for change g. Researches and develops metrics for measurement of performance and success; makes recommendations for change.
Manages programs and special projects
a. Implements new programs for the organization (e.g., cancer detection, immunization registration) b. Integrates new programs into existing services, ensuring all staff are aware of program offerings and that proper referrals are made c. Manages grant-supported programs, ensuring programs function as developed, and reports on progress of programs
Assists in the development of long and short-term plans and objectives for the SBHF
a. Works with the President & CEO to develop and implement a strategic plan consistent with the purposes and objectives of the organization b. Provides input and recommendations toward the development of new programs and services c. Develops annual and other periodic plans and objectives, consistent with the strategic plans and the organization's mission d. Contributes to development of overall and departmental budgets, ensuring budgets are developed consistent with plans and that data is accurate and reliable, and monitors spending to ensure it is within budgeted levels
Represents SBHF in the community and in industry
a. Serves as a representative of SBHF to the health care community and other human services organizations b. Develops positive relationships with Federal, state and local public officials, executives of community based organizations, community leaders and groups c. Participates in negotiations with provider organizations; develops, implements and manages payment methods for services provided by professional and institutional providers d. Performs other duties as assigned
Knowledge Skills & Ability:
Possesses a Bachelors Degree with a major in Health Care Administration, Business Administration, Public Administration or a related field.
Possesses a full understanding of the provision of primary health care in outpatient settings, as well as the operations of a and medical facility .
Full knowledge of the Federal, state and local rules and regulations governing operations and management of a Federal Qualified Health Center
At least five years of work experience in a management role in health care with progressively increasing responsibilities.
Possesses a full understanding of the needs of the low-income, seniors and ethnic minorities, typically acquired in at least two years of experience working with non-profit organizations or community groups.
Bilingual in Spanish and English.
Possesses high level of verbal communication skills, including the ability to demonstrate attention to patients' and staff needs and respond accordingly.
Basic computer skills including the ability to prepare simple correspondence and reports in Microsoft Word, and summarize and report data in Excel spreadsheets.
Must possess a current and valid California Drivers License.
General Characteristics:
Must accept personal responsibility and accountability for performance of duties.
Demonstrates the ability to maintain a high level of confidentiality of patient information.
Must be able to work manage a broad range of disciplines and individuals, including attaining cooperation with senior and mid-level management.
Must display awareness of the needs of the served population, and how the services performed impact the perception of the clinic and the profession in the eyes of the public.
Must display full understanding of the problems of patient flow and scheduling, in order to improve the efficiency of clinic operations through performance of duties.
Must demonstrate the ability to motivate staff grasp new skills/procedures and foster a positive attitude toward changes.
Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace.
May be required to work unusual hours or shifts, and may be required to change shifts with little notice.
To apply for this position please email kwilbur@sanbenitohealth.org make sure to include your resume and application. Download Application