Operations Manager - Home Healthcare

Position Summary:

The Operations Manager is responsible for leading and overseeing the daily operational performance of the home healthcare agency while ensuring regulatory compliance, operational excellence, census growth, and high-quality patient care delivery. This leadership role manages direct reports across non-clinical departments and is accountable for improving workflow efficiency, tracking key operational metrics, and driving strategic growth initiatives.

The ideal candidate is a results-driven healthcare leader with strong operational management experience, demonstrated leadership capabilities, and extensive knowledge of home health regulations and performance management.

Leadership & Team Management

• Provide leadership, coaching, and performance management for direct reports including coordinators, office staff, schedulers, intake personnel, and operational team members.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct regular team meetings, performance reviews, and staff development planning.

Operational Oversight

• Manage daily agency operations to ensure efficient delivery of home healthcare services.
• Develop and implement operational strategies to improve workflow efficiency, productivity, and service quality.
• Identify operational bottlenecks and implement process improvements to optimize patient care coordination and staffing utilization.
• Oversee scheduling, staffing levels, intake processes, and resource allocation.

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  Regulatory Compliance & Quality Assurance

• Ensure full compliance with federal, state, and local healthcare regulations including Medicare, Medicaid, HIPAA, OSHA, and accreditation standards.
• Maintain agency readiness for audits, surveys, and compliance reviews.
• Collaborate with clinical leadership to monitor quality outcomes and implement corrective action plans when necessary.
• Ensure adherence to company policies, documentation standards, and operational protocols.

• KPI Tracking & Performance Management

  Track, analyze, and report key operational metrics and performance indicators including:

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  • Census growth
  • Admissions & Referrals
  • Employee retention
  • Patient satisfaction
  • Visit utilization
  • Scheduling efficiency
  • Revenue and productivity metrics
• Develop operational dashboards and reporting processes to support leadership decision-making.
• Monitor performance and implement action plans to achieve operational and financial goals.

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  Census Growth & Business Development

  • Support agency growth initiatives through relationship development with referral sources, healthcare providers, hospitals, and community partners.
  • Collaborate with teams to increase patient census and market presence.
  • Monitor referral trends and identify opportunities for service expansion and operational scalability.

  Financial & Administrative Management 

  • Assist with budget management, cost control initiatives, and operational forecasting.
  • Monitor payroll, overtime, staffing ratios, and operational expenses to ensure financial efficiency.
  • Prepare operational reports and present performance updates to executive leadership.

  Qualifications 

  • Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.
  • Minimum of 3–5 years of healthcare operations management experience, preferably within home health, hospice, or post-acute care.
  • Demonstrated leadership experience managing direct reports and multidisciplinary teams.
  • Strong understanding of Medicare, Medicaid, and home healthcare regulatory requirements.
  • Proven experience tracking KPIs, operational metrics, and census growth initiatives.
  • Experience improving workflow efficiency and implementing operational process improvements.
  • Excellent communication, leadership, analytical, and organizational skills.
  • Proficiency with EMR/EHR systems and Microsoft Office Suite. 

  Preferred Qualifications 

  • Home healthcare or hospice industry experience strongly preferred.
  • Experience with multi-site operations management.
  • Knowledge of budgeting, financial reporting, and operational forecasting.
  • Clinical licensure (RN/LPN) is a plus but not required. 

  Location

  • Must be located within 2 hour driving distance of Bedford, IN or willing to travel on a predetermined basis. 
  • Hybrid opportunity available 

  Core Competencies 

  • Leadership & Team Development
  • Operational Excellence
  • Regulatory Compliance
  • Strategic Thinking
  • Performance Management
  • Data Analysis & Reporting
  • Process Improvement
  • Relationship Management
  • Accountability & Execution