Operations Manager

We're looking for motivated, engaged people to help make everyone's journeys better.

The Unit Operations Manager is responsible for the day-to-day operations of the unit, while also ensuring compliance standards and adhering to company policies and procedures.

Annual Hiring Range/Hourly Rate:

• $110,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Supports safety program for all employees and ensures compliance
• Ensures labor controls are in place and effective
• Ensures compliance with company policies and procedures, facilitates and monitors compliance audits, develops plans and actions to ensure company policies and procedures are utilized properly
• Ensures compliance with company-developed safety best-practices through departmental audits and inspections
• Supports the Total Quality Management effort, initiates problem solving efforts and assures implementation of solutions
• Supports management on security and risk for the unit
• Mentors and trains subordinates on company directives and policies
• Works to build team-cohesion throughout the unit.

Qualifications

Education:

• Bachelor's degree in safety, business operations or related field preferred and or four years comparable work experience in operations manager role.

Work Experience:

• Minimum five years prior safety experience preferably in a multi-site organization.

Technical Skills: (Certification, Licenses and Registration)

• Must have strong computer skills using Microsoft Office products including Excel
• Must have the ability to work in a fast paced, deadline driven environment
• Must have strong and effective leadership skills and the ability to successfully manage a large staff
• Current or previous labor relations experience
• Strong organizational, analytical and leadership skills required
• Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
• Previous experience in a high volume food manufacturing environment
• Knowledgeable of HACCP
• Working knowledge of OSHA, DOT, and EPA laws desirable
• Previous exposure/experience in LEAN manufacturing/supply chain a plus.

Language / Communication Skills:

• Excellent oral and written communication skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: 10%

Exemption Classification: Exempt

Internal Relationships: employees at all levels in the unit

External Relationships: customers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds
• A rotating schedule of 55+ hours per week is typical.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): General Manager or VP, Business Unit

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: Up to 200+

Number of Dotted Line Reports:

Estimated Total Size of Team: up to 200+

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other -creating a safe workplace environment is everyone's responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

09/08/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!