Operations Manager

About the Company

Our client is a newly acquired residential HVAC company entering an exciting new phase of growth. With approximately $2 million in annual revenue and a team of 13 employees, the company is focused on building the operational foundation needed to scale into a larger, more sophisticated organization. Backed by committed ownership and a long-term vision, they are investing in leadership, systems, and infrastructure to create a highly efficient operation while continuing to deliver exceptional service to their customers.

Job Summary

The Operations Manager will play a pivotal role in building the operational backbone of the business. This is not a role for someone looking to maintain an existing operation—it is a hands-on opportunity to create one. Reporting directly to the Owner, this leader will design and implement the processes, systems, and workflows that will allow the company to scale efficiently over the coming years.

This individual will oversee everything from job pricing and operational workflows to scheduling, accounting processes, CRM implementation, and field operations. They will lead the rollout and optimization of ServiceTitan (and other business systems), establish best practices for service and installation operations, and build the infrastructure needed for sustainable growth.

The ideal candidate is a seasoned HVAC operations professional who has successfully built out functions before, understands the common pitfalls of growth, and knows how to build processes that create a smooth-running, high-performing organization. As the company grows, this position offers a clear path to Chief Operating Officer (COO) along with increased responsibility and compensation.

What We Offer

• Competitive base salary of $110,000-$150,000, based on experience

• Performance-based bonuses

• Company-paid medical insurance (80% of employee premium)

• Optional dental and vision insurance

• 401(k) with up to a 3% employer match

• Paid vacation that increases with tenure

• Two additional personal PTO days

• Six paid company holidays

• Optional short-term and long-term disability coverage

• Direct partnership with ownership and significant influence over the future of the company

• Clear career progression to COO as the organization scales

Essential Duties & Responsibilities

• Build and implement the operational systems and processes necessary to support the company's long-term growth

• Lead the day-to-day operations of residential HVAC service and installation teams

• Develop scalable workflows for service, installation, dispatching, and customer operations

• Oversee job pricing, estimating processes, and operational profitability

• Lead the implementation, optimization, and ongoing management of ServiceTitan and other CRM/business management platforms

• Improve and streamline accounting workflows in partnership with leadership and accounting personnel

• Design and optimize scheduling processes for both installation and service technicians

• Create SOPs, KPIs, reporting, and operational dashboards to measure performance and drive accountability

• Identify operational bottlenecks and proactively implement solutions before they become obstacles to growth

• Recruit, mentor, and develop managers, technicians, dispatchers, and office staff

• Foster a culture of accountability, ownership, and continuous improvement

• Manage departmental budgets, labor costs, inventory, and operational expenses

• Partner directly with the Owner on strategic planning, organizational development, and future expansion initiatives

• Ensure an exceptional customer experience while continuously improving operational efficiency and profitability

Qualifications

• Minimum of 5 years of leadership experience within a residential HVAC company

• Proven track record of building, improving, or scaling HVAC operations

• Extensive experience with HVAC service, installation, dispatch, and field operations

• Demonstrated success implementing operational systems, SOPs, and scalable business processes

• Experience implementing or optimizing ServiceTitan (required); additional CRM or field service software experience is a plus

• Strong understanding of job costing, pricing strategies, operational reporting, and business financials

• Experience improving scheduling efficiency and technician utilization

• Ability to identify operational pitfalls and proactively build systems that support long-term growth

• Hands-on leadership style with a willingness to roll up your sleeves and build alongside the team

• Excellent leadership, communication, and decision-making skills

• Strong business acumen with the ability to improve operational efficiency and profitability

• Valid driver's license and ability to work onsite in Houma, LA
  
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.