Operations Manager - House of Dior, Beverly Hills

TASKS AND RESPONSIBILITIESOversee compliance of all associates with established Company policies procedures and standards such as safekeeping of Company funds and property personnel practices security inventory management sales and record-keeping procedures.Train coach and manage all associates in execution of operations tasks i.e POS procedures return procedures alteration requests safety and security procedures etc.Monitor the accuracy of receiving transfers damages and returns-to-vendor RTVs to Corporate to maintain the accuracy of the inventory.Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.Conduct regular inventory cycle counts as directedCoordinate communication between the store and central distribution andor the Corporate inventory control.Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.Ensure that all back-of-house operations are properly set-up and organizedLock and secure the store and oversee compliance with all openingclosing and security procedures.Assist with the process of payroll management and scheduling of associates and ensure compliance with payroll budgets.Help solve problems that affect the stores service efficiency and productivity.Provide and inspire outstanding service to our customers.Exercise judgment and discretion alone and in conjunction with the management team in the day-to-day operations of the store.Any other tasks as assigned from time to time.SKILLS AND COMPETENCIESAbility to manage store operations including payroll Customer Service ShippingReceiving Alterations and facilities management effectivelyAbility to produce complete and maintain records and documentation pertaining to work forceAbility to operate all equipment necessary to perform the job including POS systems inventory control systems phone systems cash register sensor-tag remover and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique including but not limited to HVAC electrical systems security systems and communicationsMIS systems.Ability to develop and train workforce build relationships utilize skills of workforce most appropriatelyAbility to adjust priorities and manage time wisely in a fast-paced environmentAbility to provide outstanding customer serviceAbility to maintain a fair consistent set of standards as they apply to work forceAbility to communicate in a clear concise understandable manner and listen attentively to others understand material and provide instructions to Department Managers and Associates