Key Responsibilities
Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.
monitor Service Calls through HouseCall Pro
Lead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performance
Ensure that employees have proper tools for the job and that they are properly maintained.
Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations
Perform job site walk-throughs and inspections to ensure quality and safety
Ensure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician.
Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.
Communicate clearly with customers, office staff, and suppliers.
Complete daily meetings with crews to ensure job locations, expectations, and job tasks
Troubleshoot installation issues and provide onsite support when needed
Assist with hiring, training, and onboarding new install and service staff
Track job costs, material usage, and labor efficiency
Daily inspection of trucks to ensure proper organization of tools and materials
Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week
Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro
Conduct monthly safety meetings
Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
Monitors preventive maintenance of vehicles to ensure proper operation
Oversees facility and equipment maintenance, ensuring that assets are protected and controlled
Qualifications
5-10+ years of hands-on HVAC install experience
Previous leadership/supervisory experience in the trades
Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)
Excellent communication and time management skills
Ability to work with computer systems and HouseCall Pro
Ability to handle fast-paced schedules and prioritize field needs
Valid driver’s license with a clean driving record
Willingness to be hands-on and jump in when needed
High integrity, accountability, and attention to detail