Operations Manager II

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Job Summary:

Job Duties:

• Provides operational accountability and administrative leadership for assigned areas.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Collaborates in developing, revising, and auditing all department policies and operational procedures.
• Develops business plans (i.e. budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, information systems).
• Oversees the development and implementation of all strategic and tactical operational plans.
• Responsible for the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Handles all employee relations activities (i.e. coaching, counseling).
• Assists with related activities for physician staff.
• Assesses staff and facilitates skill development for all personnel as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents, and ensures all events are reported immediately.
• Directs department activities to meet patient access and efficiency goals.
• Guides outpatient care management activities.
• Participates on teams designed to improve care.
• Directs preventative maintenance and repair of facilities, equipment and grounds, monitors and maintains interior and exterior cleanliness and aesthetics of facilities, and implements appropriate security measures.
• Coordinates purchasing activity, including but not limited to monitoring inventory and supervising the ordering of items as needed.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Typical work hours are 8am-4:30pm with flexibility for early/late meetings as needed.

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OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.