Operations Manager

About 1A Auto

1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent.
Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

We are passionate about empowering people to do their own auto repairs. Our company’s mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family. And our niche is to provide great value, exceptional customer service and education to make customers confident in their decision to do their own repairs.

Job Overview:

We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound department. The ideal candidate is an experienced operations leader with a proven track record of driving process improvements, building high-performing teams, and solving complex flow challenges in a large-scale facility environment. This role is critical to ensure that our outbound operations run efficiently, accurately, and on time.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day outbound operations, including order fulfillment, shipping, loading, and carrier coordination
• Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency across all outbound workflows
• Drive accountability through KPI tracking and regular operational reviews, ensuring shipments meet accuracy, quality, and on-time delivery targets

Process Improvement

• Identify bottlenecks, inefficiencies, and gaps within the outbound flow and lead initiatives to address them.
• Use data and direct observation to implement continuous improvement strategies, partnering cross-functionally with Inbound, Inventory, Transportation, and IT teams

Team Building & People Management

• Lead, mentor, and develop supervisors and frontline associates, fostering a culture of ownership, accountability, and continuous growth
• Drive workforce planning includes hiring, scheduling, training, and performance management, while promoting a safety-first work environment

Problem Solving & Flow Management

• Monitor real-time outbound flow, proactively resolve disruptions, and serve as the primary escalation point for departmental issues
• Analyze trends in errors, delays, and capacity constraints, develop corrective action plans and collaborate with carrier partners to optimize outbound scheduling

Safety & Compliance

• Champion a culture of safety, ensuring adherence to OSHA regulations, labor laws, and company policies through regular audits, observations, and incident investigations

Qualifications

Required

• 5+ years of experience as an Operations Manager in a distribution, fulfillment, or warehouse environment
• Proven experience leading process improvement initiatives in a large-scale facility (350,000+ sq. ft. preferred)
• Strong team building, analytical, and problem-solving skills with experience managing real-time operational flow
• Proficiency with Warehouse Management Systems (WMS) and Microsoft Office/Google Suite

Preferred

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (equivalent experience considered)
• Experience managing high-volume outbound operations with carrier management and load optimization exposure

This position plays a crucial role in ensuring that the logistics operations support the company’s overall strategy and customer satisfaction goals.

Please note: This job description is not all inclusive but rather intended to capture the majority of the job functions.

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