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Operations Manager / IT Systems SME (Subject Matter Expert)

Vision Information Technology Consultants LLC

Los Angeles, CA

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JOB DETAILS
SKILLS
Air Force, Analysis Skills, Asset Management, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CISSP - Certified Information Systems Security Professional, Communication Skills, CompTIA Security+, Corrective Action, Customer Support/Service, Government, Government Requirements, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Leadership, Logistics, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Product Family, Military Communications, Network Administration/Management, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Processes, Organizational Skills, Performance Tuning/Optimization, Problem Solving Skills, Process Improvement, Regulatory Compliance, Requirements Management, Secret Clearance, Servant leadership, Service Delivery, Strategic Planning, Systems Administration/Management, Team Lead/Manager, Technical Operations, Technical Strategy, Technical Support, Technical/Engineering Design, United States Department of Defense (DoD), Wireless Communications
LOCATION
Los Angeles, CA
POSTED
1 day ago

Position Overview

Vision IT is seeking a highly experienced Operations Manager / IT Systems Subject Matter Expert (SME) to support operations at Los Angeles Air Force Base (LAAFB). The selected candidate will oversee day-to-day operational activities while serving as the primary technical SME across multiple IT and network operational domains. This role requires strong leadership, operational oversight, advanced systems administration expertise, and the ability to translate complex technical concepts into actionable information for government stakeholders and decision-makers.

The ideal candidate possesses extensive experience managing enterprise IT operations, developing implementation strategies, resolving complex technical issues, and ensuring all operational sections remain compliant with current Performance Work Statement (PWS) requirements and directed government guidance.

(This Position is Contingent Upon Award) 

 

Key Responsibilities

  • Manage daily operational activities and ensure all sections maintain compliance with current PWS requirements and downward-directed orders.
  • Serve as the technical SME for systems administration, network operations, and enterprise IT service delivery.
  • Assist in planning, implementing, and maintaining technical solutions supporting end-user services.
  • Provide technical support activities including:
    • Site surveys and inspections
    • System design and technical review assistance
    • Requirements development
    • Path profiles and engineering studies
    • Wireless and network coverage surveys
  • Develop implementation plans and technical remediation strategies in collaboration with in-house technical experts.
  • Analyze operational and technical challenges and recommend effective solutions to leadership and government stakeholders.
  • Translate complex technical information into clear, non-technical language to support government understanding and decision-making.
  • Coordinate with engineering, operations, cybersecurity, and customer support teams to ensure seamless service delivery.
  • Ensure operational readiness, performance optimization, and compliance with applicable standards and directives.
  • Support continuous process improvement initiatives and operational efficiency efforts.

Required Qualifications

  • Minimum of 15 years of relevant IT operations, systems administration, or network operations experience.
  • Demonstrated experience managing enterprise-level IT operations in a government or DoD environment.
  • Strong background in systems administration, network operations, and technical troubleshooting.
  • Proven leadership experience managing operational teams and mission-critical support activities.
  • Ability to communicate technical concepts effectively to both technical and non-technical audiences.
  • Experience developing implementation strategies, operational procedures, and corrective action plans.
  • Strong analytical, organizational, and problem-solving skills.
  • Active Secret Clearance or above
  • DCWF Requirement
  • DCWF Role:
    • Systems Administrator (441) – Advanced
      or
    • Network Operations Specialist (451) – Advanced

Preferred Qualifications

  • Experience supporting Air Force or DoD programs and environments.
  • Familiarity with military communications infrastructure and enterprise IT environments.
  • Experience supporting large-scale operational modernization efforts.
  • Relevant industry certifications such as Security+, CISSP, CCNA, CCNP, Microsoft, or equivalent certifications.

Work Location

  • Onsite at Los Angeles Air Force Base (LAAFB)

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.

At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:

  • 401(k) Plan: Company matching contributions to help you save for retirement.
  • Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
  • Health Insurance: Comprehensive medical coverage.
  • Paid Time Off (PTO): Generous policy to maintain work-life balance.
  • Disability Insurance: Short-term and long-term protection for financial stability.
  • Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
  • Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.
 
 
 

About the Company

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Vision Information Technology Consultants LLC

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