Job Type: Full-Time
Salary: $50,000–$60,000 annually, based on experience
Position Overview
We are seeking an experienced Operations Manager with a strong background in commercial janitorial, custodial, or Environmental Services (EVS) to oversee daily operations and ensure exceptional service delivery across multiple client locations.
The ideal candidate will be a hands-on leader with demonstrated experience managing supervisors and frontline employees, maintaining quality standards, controlling labor costs, and building strong client relationships.
Key Responsibilities
- Oversee daily janitorial/EVS operations across multiple client locations
- Manage, coach, and provide direction to site supervisors, team leads, and frontline employees
- Ensure all locations are properly staffed and coordinate coverage for call-outs and vacancies
- Participate in recruiting, interviewing, onboarding, training, and retention efforts
- Conduct routine facility inspections to ensure contractual cleaning and quality standards are consistently met
- Identify service deficiencies and implement corrective-action plans
- Respond promptly and professionally to client concerns, complaints, and special requests
- Monitor employee attendance, performance, productivity, and timekeeping
- Review labor hours and overtime to ensure operations remain within budget
- Coordinate floor care, deep cleaning, and special projects
- Monitor cleaning supplies, chemicals, equipment, and inventory
- Ensure employees follow established safety procedures, including proper use of PPE and cleaning chemicals
- Maintain compliance with OSHA, SDS, and applicable workplace safety requirements
- Complete operational reports, incident documentation, and performance-related documentation
- Assist with new account start-ups and operational transitions
- Maintain strong client relationships and identify opportunities to improve service delivery
- Travel between assigned client locations throughout the Birmingham area
Required Qualifications
- Minimum of 3 years of management experience in commercial janitorial, custodial, or Environmental Services (EVS) operations
- Demonstrated experience managing supervisors/team leads and frontline employees
- Experience managing multiple facilities, accounts, or departments preferred
- Strong knowledge of commercial cleaning procedures, chemicals, equipment, floor care, and quality-control standards
- Experience conducting facility inspections and addressing service deficiencies
- Experience with employee scheduling, staffing, training, performance management, and retention
- Experience monitoring payroll, labor hours, overtime, supplies, and operational expenses
- Strong client-relations and customer-service skills
- Strong organizational, communication, leadership, and problem-solving skills
- Basic computer and administrative skills
- Valid driver's license and reliable transportation required
- Ability to respond to operational issues outside normal business hours when necessary
Ideal Candidate
The successful candidate will be an experienced janitorial or EVS leader who can take ownership of an operation. We are looking for someone who understands cleaning operations, can effectively lead a workforce, maintain high quality standards, resolve staffing and client issues, and ensure accounts operate efficiently and within budget.
Qualified candidates email resume to tconner@globalteamstaffing.com
Salary Range: $50,000–$60,000 annually, based on experience.