The Operations Manager is responsible for overseeing the day-to-day operations of the hotel(s), ensuring efficient service delivery, guest satisfaction, staff productivity, and full compliance with company policies and regulatory requirements. This role works closely with General Managers and department heads to drive operational excellence, cost control, and revenue performance.
Key Responsibilities1. Operational Oversight
Supervise daily hotel operations across departments (Front Desk, Housekeeping, Maintenance, etc.)
Ensure consistent service standards aligned with brand and company expectations
Monitor occupancy, room readiness, and operational efficiency
Conduct regular property walkthroughs and audits
2. Staff Management & Leadership
Support recruitment, onboarding, and training of staff
Monitor employee performance and enforce accountability
Assist in scheduling to ensure proper staffing levels
Address employee relations issues in coordination with HR
3. Payroll & Workforce Management
Oversee timekeeping systems and payroll accuracy
Review timesheets, overtime, and labor costs
Ensure compliance with wage and hour laws (federal & state)
Coordinate with payroll providers (e.g., Netchex, Innflow)
4. Financial & Cost Control
Monitor labor costs, departmental expenses, and budgets
Analyze reports (ADR, RevPAR, labor %, etc.)
Identify cost-saving opportunities without compromising service