Operations Manager

About the role

The Operations Manager is responsible for leading the day-to-day operations of the Audit and Inventory Department. This position requires a strong background in dealership title and registration operations, California DMV registration and inventory policies, BPA transactions, and team management

What you'll do

• Oversee daily operations of audit and inventory.
• Oversee daily in-house BPA processing.
• Supervise Audit and Inventory employees.
• Mentor and train Audit Specialist I, II, III, Lead.
• Mentor and train Inventory Specialist I, II, III, Lead.
• Provide support for the Director of Internal Operations.
• Provide support for Audit and Inventory employees.
• Manage multiple priorities in a deadline-driven environment.
• Effective internal/external communications.
• Maintain up to date record keeping.
• Maintain a safe and hazard free working environment.
• Maintain the security of PII.

Qualifications

• High School degree or equivalent.
• Minimum of 8 years of manager and dealership/title clerk experience to include but not limited to:
• • Effective people management skills.
  • Dealership title clerk experience.
  • Experience using FLSP (BPA) software.
• Comprehensive knowledge of:
• • CA DMV forms
  • CA DMV registration policies for all transaction types
  • Reviewing and understanding a vehicle record (KSR)
  • Reviewing and troubleshooting all BPA transaction types.
  • BPA non-critical and critical errors.
  • BPA processing for all transaction types
  • • New Vehicle
    • Used Vehicle (CA & Non-Resident)
    • Transfer Legal Owner
    • Renewals
    • Duplicate Title
    • Duplicate Title for Auction
• Attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Conflict resolution skills.
• General computer skills.
• Must be able to remain in a stationary position 90% of the time.
• Must be able to lift 30lbs or more.
• Working hours are 8:00am – 5:00pm, Monday – Friday

Training Requirements:

Complete DLRacadamy BPA certification I, II, III.