Operations Manager

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.

We move water.

Location: Lakeland, FL

Job Summary:

The Operations Manager is responsible for overseeing and directing all field operations, ensuring the successful execution of projects from planning through completion. This role serves as the critical link between field crews, logistics, sales, and leadership, driving operational efficiency, project quality, and customer satisfaction across all active jobs. Additionally, the Operations Manager is accountable for enforcing company policies, maintaining operational consistency, and driving continuous improvement by identifying opportunities to enhance processes, adopt new technologies, and improve overall field performance. Success in this role is defined by the ability to manage multiple projects simultaneously, align resources effectively, and deliver high-quality outcomes that support both operational goals and customer expectations, in alignment with The Mersino Way.

Typical Duties and Responsibilities:

• Provide leadership to all employees by example
• Assist Account Managers in design proposals, quotes, and project schedules by walking jobsites, reviewing project plans and specifications, and occasionally making sales calls along with AMs
• Coordinate with LOGISTICS and SALES AND MARKETING to ensure all equipment needs for on-going projects can be met prior to committing said resources to the customers
• Coordinate with LOGISTICS and SALES & MARKETING to ensure the appropriate personnel are allocated to projects according to their skills and experience and the needs of the projects
• Work directly with Crew Leaders, training personnel on proper field procedures to ensure productive and quality work, as well as to ensure that assigned equipment (service truck, drill rigs, fusion machines, etc.) is well maintained and kept in good condition
• Effectively communicate the status of all projects to the Branch Manager in a timely fashion
• Make routine visits to all major projects during installation to ensure quality processes are in place and adhered to and that production rates meet expectations
• Help to ensure that crews understand the expectations of the company respecting job layouts, cleanliness, and that our jobs are set up in a professional manner
• Review production reports to ensure that crews are achieving expected production rates on all projects, identifying problems that could be related to potential change condition scenarios or poor crew efficiency
• Work with Account Managers and their customers in addressing concerns and issues involving projects and their processes
• Troubleshoot all problems encountered on every project and works with Account Managers to correct problem areas
• Aid in determining the appropriate response with regards to all customer service
• Help to ensure the completion of all company reports and paperwork thoroughly and on time
• Assist with sales at the request of the Branch Manager
• Assist in developing new methods and procedures, leading the company into new and improved practices and technologies
• Implement and enforce all company policies and procedures with respect to field operations
• Attend company meetings and industry workshops and conferences when requested
• Ensures that The Mersino Way is a guiding document in all daily activities

Qualifications:

Required:

• Associate degree in Construction Management or related field
• 3 years experience in managing construction projects
• Supervisory experience
• Planning and organizational skills in handling multiple projects
• Proficient in PC software applications
• Ability to work with others in addressing inner organizational issues
• Ability to read schematics, blueprints, and/or technical manuals
• Knowledge of budgeting, cost estimating and bidding procedures
• Skills in workflow analysis and management
• Knowledge of contract documents and specifications

Preferred:

• Bachelor degree in Construction Management or related field

Specific Expectations:

• A professional demeanor
• Excellent written and verbal communication skills
• The ability to work under pressure to meet deadlines
• Strong time management and organizational skills
• Ability to work flexible schedule to meet job requirements
• Ability to travel
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled