Operations Manager (Manager Service Operations ) - NRTA

Keolis is hiring Operations Manager (Manager Service Operations ) for Nantucket, MA.

Salary range: $95k - $105k a year

Knowledge and Experience:

• Two (2) years of Transit/Transportation supervisory, dispatch or combination experience preferred.
• Computer literate to include intermediate experience with MS Office products is required.
• Prior leadership experience of a Fixed Route, Paratransit or similar sized operation preferred.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Must be a self-starter
• Strong practical skills.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Strong analysis and problem-solving skills required.
• Basic math skills.
• Valid driver’s license

Key Accountabilities:  

Operational Management

• Direct and oversee daily transit operations, including fixed-route, paratransit, and demand-response services.
• Ensure consistent delivery of safe, reliable, and efficient transportation services.
• Monitor service performance, route adherence, on-time performance, and system efficiency.
• Develop and implement operational procedures, policies, and service standards.
• Coordinate response to service disruptions, emergencies, accidents, severe weather events, and customer incidents.
• Analyze operational data and recommend improvements to service delivery and resource utilization.

Leadership and Personnel Management

• Lead, supervise, and develop operations supervisors, and frontline transportation personnel.
• Establish performance expectations and conduct employee evaluations.
• Support workforce planning, recruitment, retention, training, and succession planning initiatives.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Collaborate with Human Resources on disciplinary actions, investigations, and performance improvement plans.

Safety, Training and Regulatory Compliance

• Ensure compliance with all applicable federal, state, and local transportation regulations.
• Maintain compliance with Federal Transit Administration (FTA), Department of Transportation (DOT), ADA, and other regulatory requirements.
• Oversee accident investigations and corrective action programs.
• Implement safety management systems and risk mitigation strategies.
• Monitor driver qualifications, training records, licensing requirements, and safety performance.
• Ensure compliance with drug and alcohol testing programs and related regulations.
• Manage Bus Operator training programs including initial, re-training and refresher training.
• Lead monthly in-service (Safety Meetings), ensures high-quality output, attendance and engagement.

Service Planning and Performance Management

• Prepare Bus Operator shift bid rostering in line with agency service changes.
• Prepare structured staffing schedules and duties for Operations Supervisors to ensure proper staffing coverage both in the field and the dispatch office.
• Ensure adherence to policies and procedures through routine quality checks.

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodation to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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