Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position: Operations Manager (Medicine)
Department: DOM Administration
Schedule: 40 Hours, Days
POSITION SUMMARY:
Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.
JOB REQUIREMENTS
EDUCATION:
Bachelor's Degree or equivalent plus 5-7 years of related experience (Must have at least 3 years management and budget experience).
Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.
QUALIFICATIONS:
- 2+ years of EPIC experience, required.
- Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.
- Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.
- Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.
- Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
- Able to prioritize and manage multiple projects simultaneously and produce expected results.
- Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
- Excellent oral and written communication skills.
- Demonstrated critical thinking, analytical and problem-solving skills.
Req id: 31214