Operations Manager

Payrate: $70.00 - $77.00/hr
 
Summary:
SD Ops is the central conduit for business operations across GSD, supporting site selection and enablement for the data center capacity needs. This role provides coverage for a business operations role during a planned leave, with a focus on keeping the internal approvals process running on cadence, continuing implementation and testing of the team's new portfolio management tool, and sustaining leadership reporting and communications. This is a coordination, facilitation, and quality-control role in a fast-moving environment with senior stakeholder visibility. Success means no dropped balls: approvals stay on schedule, data stays accurate, and stakeholders stay informed.
 
Responsibilities

• Internal Approvals Facilitation (ATP / CA)

• Run the weekly approval cadence end to end: intake, materials prep, pre-read routing, tracking, and follow-through
• Quality-control approval decks and intake submissions against templates — distinguish legitimate gaps from missing information and chase down owners
• Maintain the approvals tracker as the source of truth: submission dates, return dates, actual approval dates, and links to decks and approval records
• Coordinate cross-functional team sign-offs (finance, space, legal, DEC, energy) and keep stakeholders aligned on SLAs
• Support preparation and logistics for live deal reviews, including deck assembly and post-meeting follow-up
• Maintain the approvals hub site, process documentation, workflow diagrams, and glossary

 

• Tooling Implementation & Testing

• Serve as business-side implementation and testing lead for the team's new portfolio management platform as it replaces legacy spreadsheets and trackers
• Define and test requirements for approval workflows, notifications, and phase-transition gates; log and triage feedback with the engineering team
• Validate data quality and field mapping; drive cleanup and migration of legacy records
• Support access control administration and routing of access requests
• Run user testing sessions, build testing scenarios, and capture structured feedback

 

•  Leadership Communications

• Draft clear, concise updates and announcements for director and VP audiences, tailored to differing stakeholder preferences
• Prepare pre-reads, summaries, and status updates ahead of leadership reviews
• Maintain distribution lists and notification groups; ensure the right people get the right level of detail

 

• Reporting

• Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time, including a 2-week and 30-day look-ahead
• Produce recurring operating reviews and ad hoc analyses for leadership
• Partner with data and analytics counterparts to align reporting on common sources of truth

• Process Improvement

• Document current-state workflows, surface gaps and bottlenecks (including the "limbo" states between formal steps), and propose scalable fixes
• Identify and implement automation opportunities to reduce manual effort in deck assembly, tracking, and notifications
• Build and maintain playbooks, templates, and standards so processes survive personnel changes

 

• Change Management

• Plan and execute rollout and adoption for process and tooling changes: comms plans, training sessions, office hours, and user guides
• Coordinate "train the trainer" enablement across teams
• Track adoption, gather feedback, and iterate

 
 
Minimum Qualifications:

• 5+ years in business operations, program/project coordination, or process management
• Demonstrated experience running a recurring, deadline-driven process with executive stakeholders Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and UAT
• Strong written communication, including the ability to write concisely for senior leadership
• Analytical and organizational skills with high attention to detail while managing many parallel workstreams
• Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools
• Capacity to maintain confidentiality and handle highly sensitive information with discretion

 
Preferred Qualifications:

• Experience in data centers, real estate development, energy, infrastructure, or capital projects Experience with internal approval, governance, or capital-authorization processes
• Experience with data visualization or dashboarding tools
• Experience with change management and user adoption for internal platforms
• Certification in project management or operations management (e.g., PMP, Agile)

 
Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $77.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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