Secure IQ Services is recruiting for the role of Head of Operations for Assure Scratch & Dent USA, a fast-growing subscription service that is scaling nationwide across the United States.
About Assure Scratch & Dent
Assure Scratch & Dent is a fast-growing mobile scratch and dent repair membership programme operating across the United States. We provide car owners with on-demand, fully mobile cosmetic repair services; no body shop, no insurance claim, no hassle. Our technicians go directly to the customer, wherever they are. This is an opportunity to join early, own the operational build-out, and grow with the business.
The Role
We are looking for an experienced, hands-on operations leader to be our primary presence on the ground in the United States. As Head of Operations you will own the end-to-end delivery of our mobile repair service: from building and managing a network of skilled technicians, to ensuring every customer interaction reflects the Assure standard.
You will not spend all of your time sitting behind a desk. This role requires someone who is comfortable in the field, understands the realities of running a mobile service operation at scale, and can translate customer demand into operational capacity, fast.
You will work closely with the founding and leadership team (based in Australia) and will be the single point of accountability for US service delivery. As the business grows, so will your team and your mandate.
Responsibilities
Technician Network: Recruitment, Onboarding & Management
Recruit, vet, onboard, and manage a growing team of mobile scratch and dent repair technicians across target US states
Define and implement technician standards, training programmes, and quality benchmarks
Build performance management frameworks and KPIs to drive productivity, quality, and customer satisfaction
Identify and resolve technician performance issues quickly and constructively
Operational Infrastructure: Equipment, Vehicles & Consumables
Oversee procurement, maintenance, and deployment of technician vehicles (vans), equipment, and consumables
Establish supplier relationships and negotiate terms for equipment and consumables at scale
Develop inventory management processes to ensure technicians are always field-ready
Manage fleet logistics including vehicle allocation, servicing schedules, and compliance
Service Delivery & Customer Experience
Ensure service standards are consistently met or exceeded, driving customer satisfaction and retention
Identify and resolve service delivery issues in real time. This role requires someone who acts, not just reports
Work closely with the customer experience and sales teams to align capacity with demand and reduce drop-off between booking and delivery
Requirements
What We Are Looking For
5+ years in an operations leadership role within a mobile services, field services, or automotive repair/reconditioning business
Proven experience managing a team of mobile technicians or field service personnel. Ideally in a scale-up or nationwide roll-out environment
Track record of building operational infrastructure, not just inheriting it
Experience with fleet management, equipment procurement, and field logistics
Strong people management skills: you have hired, trained, and performance-managed field teams before
Comfortable with ambiguity and fast-moving priorities: this is not a large corporate with established playbooks
High energy, self-starter mentality: you are the most senior person on the ground and you act accordingly
Excellent communicator. Able to manage up to an international leadership team and down to a distributed field workforce simultaneously
Valid US driver's licence and ability to travel as required
Highly regarded but not essential:
Background in automotive body shops, PDR (paintless dent repair), or cosmetic repair services
Familiarity with field service management software and scheduling tools
Prior experience at a fast growing scale-up or venture-backed business