Operations Manager

This organization is a leading national distributor of drywall, acoustical products, and other specialty building materials, operating an extensive network of distribution centers across the U.S.

Many team members have been with the company for over a decade, and several have advanced from entry-level warehouse and delivery roles into leadership positions—reflecting a positive culture and supportive work environment.

Position Summary:

The Operations Manager is responsible for the day-to-day oversight, administration, and reporting of all operational functions, including planning, budgeting, scheduling, delivery, inventory accuracy, key business metrics, and safety. This role focuses on optimizing processes, driving efficiency, and supporting employees in achieving operational excellence while upholding the company’s service standards and values.

Duties & Responsibilities:

• Manage daily operational demands while ensuring excellent internal communication and customer service.
• Maintain proper inventory levels, including oversight of damaged inventory.
• Lead monthly cycle counts and end-of-month procedures.
• Understand key financial elements such as volume buying, margin management, and P&L statements.
• Ensure delivery teams follow all safety policies and OSHA guidelines.
• Complete weekly and monthly safety reviews in partnership with the Safety Manager.
• Oversee cleanliness, organization, and maintenance of warehouse and yard areas.
• Manage the full delivery workflow, ensuring orders are properly stocked, verified, and completed.
• Communicate proactively with customers regarding any order or delivery issues.
• Coordinate inter-yard material transfers to meet required delivery timelines.
• Direct and support daily activities of team members, fostering productivity, teamwork, safety, and quality.
• Collaborate across departments to maximize operational efficiency and maintain strong working relationships.
• Establish, review, and improve performance processes; contribute creative solutions to enhance operations.
• Meet service-level expectations throughout all operational activities.
• May assist with preparing and tracking lien releases.

Basic Qualifications:

• Bachelor’s Degree
• Minimum of 3 years of related experience
• Proficiency with Microsoft Office
• Strong communication skills and ability to lead and collaborate effectively
• Background in construction, building materials, or distribution preferred

Core Competencies:

• Strong integrity and commitment to doing the right thing
• Servant leadership mindset—supportive, collaborative, and respectful of diverse perspectives
• Ability to work independently or as part of a team; capable of leading, executing, or delegating tasks
• Strong relationship-building skills across all organizational levels
• Supportive of an inclusive workplace culture that values diverse backgrounds and experiences
• Self-managed, proactive, and results-driven
• Professional communication skills, both written and verbal

Physical Requirements:

• Ability to move throughout the office and operate standard office equipment
• Ability to communicate clearly with team members and leadership
• Comfortable working in office, warehouse, and jobsite environments

Required Cognitive Skills:

• Strong problem-solving and prioritization abilities
• Ability to manage stress, multitask, and handle multiple ongoing projects
• Quick, accurate decision-making and communication
• High level of judgment, initiative, and analytical thinking

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Programs
• 401(k) Retirement Plan
• Paid Holidays & Vacation
• Professional Development and Training Opportunities