Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Lead Operations. Drive Growth. Deliver Exceptional Customer Experiences.One Hour Heating and Air Conditioning is seeking an experienced and results-drivenOperations Manager to lead our Akron, Ohio team. This key leadership role isresponsible for overseeing daily operations, driving profitability, developing teammembers, and ensuring an outstanding customer experience across all service,maintenance, and installation activities.The ideal candidate is a strong people leader with a proven track record in serviceoperations, field team management, and performance coaching.
Key Responsibilities
Operational Leadership
- Manage daily HVAC service, maintenance, and installation operations.
- Ensure efficient scheduling, dispatching, and resource allocation.
- Monitor performance metrics and drive continuous improvement.
- Develop and maintain operational processes that improve efficiency and customer satisfaction.
Team Management
- Recruit, develop, coach, and retain high-performing technicians and office staff.
- Conduct regular performance reviews and accountability meetings.
- Foster a positive, customer-focused culture centered on teamwork and accountability.
- Lead daily huddles and operational meetings.
Financial Performance
- Manage departmental budgets and profitability.
- Track and improve key performance indicators including:
- Revenue growth
- Average ticket
- Closing rates
- Membership sales
- Gross margin
- Customer satisfaction scores
- Technician productivity
- Identify opportunities to improve operational efficiency and profitability.
Customer Experience
- Ensure exceptional service delivery and customer satisfaction.
- Resolve escalated customer concerns professionally and promptly.
- Maintain high levels of quality and consistency across all services.
Safety and Compliance
- Ensure compliance with company policies, safety procedures, and industry regulations.
- Promote a strong culture of safety throughout the organization.
Qualifications
- 5+ years of Experience in HVAC/Trades/Home services.
- 3+ years of leadership experience managing field service teams.
- Strong financial and business acumen.
- Experience analyzing KPIs and performance metrics.
- Excellent communication and coaching skills.
- Proficiency with CRM and service management software.
Preferred
- HVAC, plumbing, electrical, or home-service industry experience.
- Experience managing service technicians and dispatch operations.
- Familiarity with ServiceTitan or similar field-service software.
What Success Looks Like
- Consistently achieving revenue and profitability goals.
- Improving customer satisfaction and online reputation.
- Building and retaining a high-performing team.
- Increasing technician productivity and operational efficiency.
- Creating a culture of accountability, professionalism, and customer excellence.
Compensation and Benefits
- Competitive base salary
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development and leadership training
Join Our TeamIf you are a proven operations leader who thrives in a fast-paced environment and ispassionate about building teams, improving performance, and delivering exceptionalcustomer experiences, we want to hear from you.Apply today and help lead Akron's premier HVAC service organization to the nextlevel.
Compensation: $80,000.00 - $100,000.00 per year
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Numbers & Facts
| Location | Akron, Ohio |
| Industry | Construction - Residential & Commercial/Office |
| Salary | $80,000–$100,000 Per Year |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.