Operations Manager-Parking

Operations Manager-Parking

Salary

$107,661.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

27046E

Division

Nashville Department of Transportation

Department

NDOT Park Spaces On Street

Opening Date

08/18/2026

Closing Date

8/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

This position Operations Manager-Parking is located in the Operations division of the Nashville Department of Transportation & Multimodal Infrastructure (NDOT) to oversee the day-to-day operations, administration, financial activities, planning, and continuous improvement of the Citys municipal parking program. The Operations Manager will play a key leadership role in managing parking facilities, parking meters, collections, operational program policies and procedures, maintenance coordination, public inquiries, and regulatory compliance. The position will conduct and oversee parking and traffic studies, analyze operational data, prepare reports and recommendations, and serve as a liaison between NDOT, the Traffic and Parking Commission, Metro Council, City staff, and the public.

The Department of Transportation and Multimodal Infrastructure delivers a range of services, and the nearly 400 employees work around the clock to ensure a multimodal system that offers choice and better connects neighborhoods, residents, businesses and visitors to the place that they need and want to go to in a safe manner. These employees are responsible for over 2,200 miles of public roadways and rights-of-way, over 6,000 streets, over 300 bridges, 835 traffic signals and over 1,200 miles of bike/sidewalk lanes and much more. Big events in Nashville consist of CMA Festival, Stanley Cup Finals, Titans games, and any number of special events. These require big preparation and big clean-up, and the Nashville Department of Transportation employees are up for the challenge.

Typical Duties

• Reviews parking studies, surveys, and research or translate findings into actionable reports.
• Oversees operational practices and recommend improvements to parking policies, programs, procedures, and services.
• Prepares and presents various reports for the Division Manager, Traffic and Parking Commission, and Council.
• Prepares written documentation of inspections, equipment defects and/or other operational problems.
• Coordinates with internal staff and external partners regarding ongoing maintenance requirements for municipal parking structures, parking meters, equipment, and related inventory.
• Ensures parking operations are conducted in accordance with applicable laws, regulations, Metro policies, departmental procedures, and established financial and operational controls.
• Conducts initial review of complaints and resolves those within delegated authority.
• Promotes a professional, customer-focused, accountable, and service-oriented approach to municipal parking operations.
• Serves as a primary liaison between NDOT and the Traffic and Parking Commission, coordinating information, reports, recommendations, and follow-up activities.
• Identifies opportunities to improve efficiency, customer service, utilization, revenue performance, and overall program effectiveness.
• Monitors changes in legislation, regulations, industry standards, and municipal parking practices and recommend appropriate operational or policy changes.
• Oversees parking meter collections, garage attendant and valet collections, including accounting and reconciliation of receipts.
• Develops agenda items and/or takes and distributes minutes of meetings.
• Manages the Divisions annual budget.
• Attends the Traffic and Parking Commission meetings and related public.

Minimum Qualifications

Bachelors Degree from an accredited college or university and eight (8 )years of increasingly responsible experience involving inspection, investigative, or compliance experience in support of a regulatory program or service, including four (4) years of related management experience.

OR

High School Diploma and twelve (12) years of increasingly responsible experience involving inspection, investigative, or compliance experience in support of a regulatory program or service, including four (4) years of related management experience.

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Knowledge of OSHA regulations.

• Knowledge of Civil Service and departmental rules, policies, and procedures.

• Experience working in a municipal government, public agency, or transportation/parking authority

• Strong communication skills with experience preparing agenda items, meeting summaries, public presentations, and formal reports

• Demonstrated leadership experience overseeing parking operations, transportation systems, or similar large-scale public service programs

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Do you have a valid Driver License?

• Yes
• No

02

What is the highest level of education you have completed?

• No diploma
• High School Diploma or Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

03

How many years of increasingly responsible experience involving inspection, investigative, or compliance experience in support of a regulatory program or service do you have?

• No experience
• One to Two years
• Three to Five years
• Six to Seven years
• Eight to Nine years
• Ten to Eleven years
• Twelve years or more

04

Briefly describe your increasingly responsible experience involving inspection, investigative, or compliance experience in support of a regulatory program or service. If none enter N/A.

05

How many years of experience do you have in management?

• No experience
• One year
• Two years
• Three years
• Four years or more

06

Briefly your experience working in a municipal government, public agency, or transportation/parking authority. If none enter N/A.

07

"NDOT is one of the newest agencies within the Metro Government and we are interested in knowing why applicants are choosing a career with our organization. In one sentence, please tell us why NDOT is your 'employer of choice'."

Required Question

Employer Metropolitan Government of Nashville & Davidson County

Address Human Resources Division

700 President Ronald Reagan Way, Suite 201

Nashville, Tennessee, 37210

Phone (615) 862-6640

Website https://www.nashville.gov/departments/human-resources/employment-opportunities