Operations Manager

Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to Microtransit route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager and Assistant General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Perris, CA in supporting the Riverside Transit Agency Microtransit contract.

Transdev is proud to offer:

• Competitive compensation package of minimum $90,000 - maximum $112,000

Key Responsibilities:

• Supervises daily activities of all Microtransit operators and coordinates the activities of supervisors and dispatch personnel.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly and monthly review of key operational metrics.
• Expected to work with subcontractors to identify and resolve any service issues
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.
• Travel requirement outside of immediate area (