Job description:
About Us
Monument Hobbies is committed to providing the highest quality hobby supplies at the best value to artists everywhere. All of our products are created with the miniature artist in mind, and we manufacture and package everything in our Central Phoenix warehouse.
If you are reliable, adaptable, and have a positive attitude, we'd love to meet you. Apply now to be part of our growing team, and help us bring the best hobby products in the biz to people all over the world!
About the Role
We're looking for an experienced Operations Manager to lead our Fulfillment and Production teams. This role owns the end-to-end performance of our warehouse fulfillment operations and our internal and third-party manufacturing, driving order accuracy, on-time shipping, and high-quality production as we continue to grow.
This is a great opportunity for a hands-on leader who wants real ownership over daily operations, training and developing staff, and partnering with company leadership on process improvement and new product development.
What You'll Do
- Direct daily fulfillment operations, ensuring efficient order picking, packing, shipping, and receiving
- Lead, train, and supervise fulfillment team members to meet performance goals and safety standards
- Oversee inventory accuracy, warehouse organization, and safety compliance
- Lead and develop the internal Production team, ensuring production objectives, schedules, and quality requirements are met across internal operations and third-party manufacturers
- Monitor production performance and timelines, proactively identifying and resolving issues
- Oversee product quality control and maintain production records
- Collaborate with purchasing, customer service, supply chain, and operations teams to align priorities
- Monitor KPIs across both departments and report on performance to senior management
- Serve as the company's Safety Officer, maintaining the written Workplace Safety Program, OSHA logs, and safety training for all employees
Preferred Qualifications
- 3-5+ years in a supervisory or management role, preferably overseeing warehouse, fulfillment, or production operations
- Experience managing multiple teams simultaneously
- In-depth understanding of warehouse and fulfillment operations, inventory management, and shipping logistics
- Familiarity with production management, quality control, and product specifications, including third-party manufacturing relationships
- Proficiency with inventory and order management systems and project management software
- Strong leadership and team management skills across multiple departments
- Excellent communication skills for managing teams and working with external partners
- Ability to plan, prioritize, and delegate across two teams simultaneously
- Comfortable in a fast-paced warehouse and production environment; able to lift up to 50 lbs regularly
Job Details
- Full-time, onsite position
- Monday-Thursday schedule, 7:00 AM - 6:00 PM
- Based at our Central Phoenix warehouse
- Office/Warehouse Location: 2901 W Clarendon Ave, Phoenix, AZ 85017
Pay & Benefits
- Health, Dental, Vision Insurance
- Paid time off
- Employee discount
Pay: $53,000 - $75,000 per year
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person