Operations Manager

Responsible for the RB(Refurbish) business account managing, data analyzing and reporting within the Mobile Production Center. This role will be assigned mainly to work on carrier(s) account and will interact with internal/external customers related to the account. This role is responsible for reviewing KPI, forecast, as well as running daily account operation by reviewing data and create reports.

Essential duties and responsibilities include the following:

• Ensures to track & meet the KPI including forecast, return volume, production progress to update data base and report KPI to management.

• Ensures that returned products are repaired and refurbished in accordance with production volume and carrier(s) demand.

• Ensures availability of required materials, product, parts and supplies to achieve daily production objectives.

• Identifies opportunities for cost reduction and efficiency through improvement of existing business or development of new business.

• Review receiving and validate receiving rejects to share guidance on inventory movement

• Operate systematic inventory check to ensure all physical inventories are aligned with

systematic data

• Follow up on daily account operation duties and issues to smoothly run the operation

Background/Experience

• 2-3 years of work experience related to business analyst/account management/project management area

• Advanced experience using MS Office including Excel, Word, and Power Point.

(Especially excel skills for data analyzing and reporting)

• Strong analytical and problem-solving skills

• Able to analyze data and present report

• Excellent communication skills

Necessary Skills/Attributes

• The ability to development and maintain excellent working relationships with multiples levels within the company and external customer(s).

• Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.

• The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.

• Demonstrated English language competency in both oral and written communication modes for both internal and external communications.

• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

• Job duties require analysis and judgment of functional practices and daily experiences be used to determine appropriate courses of action.