The Operations Manager is responsible for leading and overseeing all day-to-day Port Arthur marine operations, reporting to the General Manager and supervising Assistant Managers and crews. The position is responsible for maintaining a safe, efficient, reliable, and fully staffed 24-hour operation.
Primary responsibilities include:
Operations: Plan and oversee daily marine operations, crew assignments, scheduling, staffing, and resource allocation.
Personnel: Recruit, train, develop, retain, and hold operational employees accountable; maintain adequate depth of qualified personnel and develop future supervisors.
Safety & Compliance: Provide active field safety leadership, identify hazards, enforce company requirements, and ensure compliance with regulatory and customer requirements.
Vessel & Equipment Readiness: Ensure vessels, vehicles, boats, and equipment are properly inspected, maintained, repaired, and operationally ready.
Emergency & Weather Response: Lead severe-weather preparations, emergency response, after-hours management, and recovery of operations following disruptions.
Customer Relations: Maintain strong customer relationships, understand customer needs, address complaints, resolve service issues, and identify opportunities to improve service.
Communication: Maintain regular communication with the General Manager and other departments regarding staffing, customers, equipment, operational performance, and emerging issues.
Facility & Workplace Standards: Maintain clean, organized, safe, and professional facilities, yards, vehicles, and work areas.
Required Capabilities
The ideal candidate needs strong marine line-handling knowledge, leadership, safety awareness, decision-making, communication, organizational, customer-service, and employee-management skills. They should understand the Port Arthur/Sabine Pass operating area and be capable of managing a 24-hour operation, including emergencies and changing operational demands.
Experience & Qualifications
High school diploma or equivalent
At least 5 years of relevant marine/line-handling experience preferred
Prior supervisory or management experience required
• Valid driver's license with acceptable record • Texas Parks and Wildlife boater education certification • Ability to obtain required customer access credentials and certifications • Valid driver's license with acceptable record • Texas Parks and Wildlife boater education certification • Ability to obtain required customer access credentials and certifications
Physical & Working Requirements
This is a hands-on field and office management position, not an office-only role. The manager must be able to access docks, vessels, boats, yards, and industrial facilities; work around marine hazards and changing weather conditions; wear required PPE; and lift up to 50 pounds when necessary. Because the operation is 24/7, the manager must be available for nights, weekends, holidays, emergencies, and significant operational issues when needed.
Numbers & Facts
Location
Port Arthur, TX
Job Type
Full-time
Skills
Cost Controlunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Driver's Licenseunmatched
Emergency Responseunmatched
Hazard Analysisunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
Maintain Complianceunmatched
Needs Assessmentunmatched
Office Managementunmatched
Operationsunmatched
Operations Managementunmatched
Operations Planningunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Resource Managementunmatched
Safety Complianceunmatched
Training/Teachingunmatched
Vision Planunmatched
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