Operations Manager, Prime Air - Data for Autonomous Aircraft (DA2)

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Algorithms, Budget Management, Capacity Management, Career Development, Change Control, Corrective Action, Cross-Functional, Data Collection, Data Quality, Federal Aviation Administration (FAA), Incident Response, Metrics, Onboarding, Operational Strategy, Operational Support, Operations Management, Order Delivery, People Management, Performance Management, Performance Reviews, Process Improvement, Project/Program Coordination, Proposal Writing, Strategic Planning, Support Documentation, Technical Leadership, Training Program, Unmanned Aircraft Systems (UAS), Vendor/Supplier Relations
LOCATION
Seattle, WA
POSTED
30+ days ago

Amazon Prime Air is developing autonomous drone delivery to safely deliver packages to customers in under an hour. The Data for Autonomous Aircraft (DA2) team collects real-world data through representative flight operations to support development of sense-and-avoid algorithms and support FAA certification documentation. We are seeking an experienced Operations Manager to lead our multi-disciplinary operations team encompassing flight operations, transit phase operations, testing and special operations, as well as the standards, training, and compliance program.

In this role, you will own end-to-end operational delivery across multiple data collection programs, managing crew leads, crew deployments, vendor relationships, budget oversight, capacity planning, and metric reporting across sites in Seattle, Austin, Phoenix, and more. You will drive daily execution while building strategic plans to meet Prime Air"s growing data requirements. The ideal candidate thrives in ambiguity, has a bias for action, and can balance tactical day-to-day delivery with longer-term operational strategy - all while fostering an inclusive, high-performing team culture.

Key job responsibilities

  • Lead operations across collections functions, including crew assignments, deployments, and task distribution across Seattle, Austin, and Phoenix sites
  • Own Daily Business Reviews and Weekly Business Reviews coupled with metric reporting; escalate risks and drive corrective actions to close collection gaps
  • Manage capacity planning against deliverables and align crew allocations to program priorities
  • Oversee operational budgets, contracts, hiring, onboarding, and performance management
  • Own vendor relationships and coordinate with Technical Program Managers on feedback loops and data quality
  • Conduct 1:1s, performance reviews, and career development for direct reports
  • Drive process improvement, incident response follow-up, COE completion, and compliance with operational and Prime Air standards
  • Scope new deployments, write narrative proposals, and participate in Change Control Board reviews with cross-functional stakeholders

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

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Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles